A FREE replacement phone is a refurbished device. Only eligible consumers may enroll in LifeLine. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I am now left with no cell phone service and Safelink agents telling me to buy a new SIM card, so I did, now another 2 agents later, I am still waiting for the process to be completed and service to be available to me. Explore support and satisfaction with programs for new and emerging graduates. The Affordable Connectivity Program (ACP) is a federal government benefit program operated by the After thousands of SafeLink customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. Your access to this site was blocked by Wordfence, a security provider, who protects sites from malicious activity. Safelink Wireless is a provider of Lifeline Support Services, a government program that provides free and low-cost telecommunications and Internet service to low-income households. To resolve any issue be prepare to spend your whole weekend to restore service. Don't use them. Problem is that they didn't send me a sim card with the replacement phone. 27 15. For Enrollment and Plan Changes Support: 1-800-Safelink (723-3546) For Technical Support ONLY: 1-800-378-1684. This process takes a long time, however, and has to go through several layers of bureaucracy before your complaint gets a response. Website: http://verizonethics.com So therefore I needed to purchase a plan from them to continue getting Safelink. TracFone Airtime cards are available at major retail stores. Are you already a SafeLink customer? Returns 31. OGI0Mzc2YmQ5OWY4MWFhMGM2ZDg2YmViOWMxMjg4NjgzMmIxZmU0NTJjMjVj Consumers who qualify for a SafeLink plan receive free cell phone service and can add minutes on a pay-as-you-go basis. Introducing the new SafeLink Wireless app! In November 2021 Verizon acquired Tracfone (tracfone, total wireless, straighttalk, simple mobile, net10, SafeLink, and a couple of other brands). If the enrollment identification number is not available, enter a ZIP code, date of birth and the last four digits of a Social Security number. Well guide you through the process. ZDAwMmU1OWFkZTRhODcxZjUyZjNmOWMyZWQ2ZmJlYjI4NjYwNTczMzFmYTgy After all the aggravation trying to find the right tracking number I did receive the phone within a few days. Households may be eligible for ACP if they are qualified for Lifeline, free or reduced-price school lunches or breakfasts, Special Supplemental Nutrition Program for Women, Infants and Children (WIC), a Pell Grant, or have income less than or equal to 200% of the Federal Poverty Guidelines. To look up your phone number and Service End Date, text the word PHONE to 611611 or click here. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. data is almost non existent. Track phone called me and said that they couldn't find my phone number to activate the card. transferring benefits from old phone to new one? On March 14, 2023, I had not still received my replacement phone. To check if your device is affected by any network changes, text the word MIGRATE to 611611 or click here. ZDFjZmNmMmViYjM1YjBmNjIzNzAzYmFiYjk1ZGVkYjA4MjVmYTAyNDliMzBh . For instructions on how to request Call Detail Records, text the word CDR to 611611 or click here. Terms and Conditions at SafeLink.com. Check your balance, refill or manage plans and phones with our. There was only one person that finally happened the problem, this should have been taken care of with one phone, not 10 calls made to several people. So through!!! SafeLink Wireless has resolved 56 complaints. That's pretty good for Facebook reviews, especially for a Lifeline company. The agents will hang up on you, they make too many unnecessary mistakes, theyre rude, will hang up on you or either commit what we call call avoidance, this is usually why wait times are too long. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The latest review Android smartphone. If you're having difficulties with SafeLink Wireless activation, call SafeLink's technical support at 1-800-378-1684 from 8:00 a.m. to 10:00 p.m. EST. Generated by Wordfence at Sat, 18 Mar 2023 12:56:13 GMT.Your computer's time: document.write(new Date().toUTCString());. Technical Support Only. For convenience, it's prudent that you have an insight on the SafeLink Wireless Voice Menu: Here's how you can contact a Safelink Wireless customer service representative via the company's helpline phone numbers and speak to a live person on the phone: It's recommended that you use a landline when reaching out to the SafeLink Wireless Support to avoid losing airtime minutes on your phone. Its signals are carried on the towers of over 30 major carriers around the United States. Need to find a different location? Poor signals (poor coverage). There are no pay phones or complimentary phones around me. The link to that Review is. Restrictions put on phone. Safelink Wireless customer service number is 1-800-378-1684. MmUxMWM0OWYzMmRhN2FiZmUxMWY2Y2I1NDcxZmRkNzNhZGE2MGQwODQ0YjM2 Your new benefits will be available for you to review and accept. NzkyYWMzMTEzOTMzYTI0MDU5OTY2OGE5NjVlNWI3NDg5MGMxZGYyZmU3YTk2 Or companies that have self-serve help forums instead of a customer service department. was posted on Mar 14, 2023. To see a full list of criteria, click Don't give them any personal information. International Association of Better Business Bureaus. Product shipment, payment, communication, billing, and any kind of service-related complaint about TracFone Wireless can be filed via the specific TracFone Wireless complaint section. The Safelink Wireless $20 Plan Upgrades to Unlimited Talk & Text 2GB of Data with 30 Days Service Plan. So I got approved for SafeLink Wireless lifeline benefits, which include a free phone with unlimited talk text & 25gb high speed data.I received the phone, activated it was told my benefits would be effective immediately.They never were made available, the phone has limited calling minutes limited messages remaining & zero data.I've called SafeLink over 12 times to be told "we have created a ticket & manually added your benefits please power your device off wait 2 minutes turn it on & check if your services are working, if they aren't power off for another 2 minutes & try again"I've been told that same bs line each time I called & for the 12th fkn time it's still not working, & no benefits were added despite me being enrolled in lifeline benefits.This company should be ashamed of ****************** customer service is the worse.I'll be porting my number out & going to another lifeline provider within a few weeks, shame on SafeLink. It offers smartphone devices or SIM Cards as a monthly package with free minutes, data, and texts. I called safelink and found out it has not left the facility yet. Michael of Mount Washington, KY Verified Reviewer. Consumers who need additional minutes can purchase a TracFone Airtime card. This company offers telecommunication services. Everything needs to be done over the phone. Get information, troubleshoot any issue or reach a . Off and on, and with each person that I spoke with nothing was done. SafeLink Wireless: Your step-by-step guide to Network Changes. All new subscribers must demonstrate that they are eligible. SafeLink Wireless: Make the Most of Your Benefits. Unsubscribe easily. As a SafeLink customer, you qualify for even more FREE benefits with the Emergency Broadband Benefit (EBB) . Click a category below to sort available keywords. Your IP: 29%. Those wishing to enroll or change their service can reach a customer service agent during extended business hours seven days a week. SafeLink is a LifeLine service, a goverment assisted program. You may choose to enroll with us in ACP, Lifeline, or both or you may choose another provider for either or both government discounts. My phone screen got severely damaged. Just don't, is all I can advise. Visit the SafeLink website and click on My Service to opt in. Text the keyword you like to 611611 . LifeLine service is a non-transferable and is limited to one per household. For Enrollment and Plan Changes Support: 1-800-Safelink (723-3546), For Technical Support ONLY: 1-800-378-1684. Particularly ones with slow or complicated IVR or phone menu systems. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. much more. You will continue to enjoy your wireless service and do not need to . SafeLink is provided by TracFone Wireless Inc. Cris Thornton of Tucson, US. up I signed up with them and was approved pretty fast. Long wait on the phone for a customer service representative. Now you can manage your SafeLink Wireless benefits anywhere, at any time. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with SafeLink Wireless Customer Service. Its overall bad businesses but I honestly cant be surprised because as stated, Ive worked for the company before and was a manager. Claim it and get a lot of features. Submit a complaint and get your issue resolved. We partner with a US-based company with live tech support experts available 24/7. The company will automatically add extra minutes to these cards for free when theyre applied to a SafeLink account. They don't want to hear anything you have to say if it's not on there computer they're not trying to do a thing about it. They were and still are refusing to stop the service that's in . I have spent 2 days, at about 4 hours each day, trying to transfer my service from my TracFone to my iPhone, while keeping the iPhone number instead of the TracFone number. This implies that customers should meet certain eligibility requirements set by each State, where the service is availed. Assurance Wireless Unlimited monthly plan: This government service is supported by the Affordable Connectivity Plan, successor to the Emergency Broadband Benefit Program. I just recently realized my phone through safelink wireless was lost/stolen so of course I contacted safelink to have the service disconnected since it is attached to my name, address, info I contacted Safelink customer support to have them shut the phone off on 3/8/2023 to have the service disconnected. They sent me a tracking number but number was completely wrong. Federal Communications Commission (FCC) aimed at ensuring connectivity to eligible households. Service 50. TracFone Wireless operates SafeLink Wireless, which is a plan designed for people who meet certain income qualifications. Safelink has the worst customer service I have ever experienced. Train your people better, and how to handle problematic situations, I was so disgusted and tired, I really wanted to say forget it, but I need my phone, and I knew that I qualified for the acp programs. Value 44. Quality One Wireless independently operates this site and is a SafeLink Wireless Authorized E-Retailer. To check the required data needed to transfer your phone to our company, text the word SWITCH to 611611 or click here. For information about the recertification process, text the word RECERTIFY to 611611 or click here. They are supposed to be working with the government. Only eligible consumers may enroll in Lifeline. Choose to simply change providers and sign up with a new Lifeline provider. Compatible device required. To check your current balance, text the word BALANCE to 611611 or click here. Consumers may only enroll in one Lifeline program, but those enrolled in another program can easily switch to SafeLink. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Click here. ZmU0MGZlZTY5MjNiODA3Yjg0NzQ1M2ZkMmY4YjBhNzM1N2JmYTI4YTBmNjc0 125 Airtime plan means: 125 No monthly cost minutes, Local calls, National Long Distance, Nationwide Text Messaging (Unlimited texts messages), Roaming at No Additional Cost,No cost 911 even Without Minutes, No cost 411 Directory Assistance, Voice Mail / Caller ID / Call Waiting, Carry-Over Minutes from Month to Month. Lifeline is a government benefit program. I talked with a person at reference # **, who said he would correct the problem, and he actually did. This business is in an industry that may require professional licensing, bonding or registration. But, everything is wrong and your fault. InNpZ25hdHVyZSI6IjA0ZWQyODYxOGQ4YTYwOWI2YzY5NjgyNmZkY2RjMjVj The company has a good rapport with major manufacturers allowing it to satisfy any customer preference, including smartphones and flagship devices. *Dial up to 15 unique landline and mobile numbers (in select destinations only, which are subject to change at any time) each 30-day cycle. We want to be as helpful as possible. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Only eligible consumers may enroll in Lifeline. Lifeline service is non-transferable and limited to one per household. They continually disconnected my phone service. You could also find it hard to contact a SafeLink Wireless customer service representative, owing to traffic from the large number of calls that they receive from millions of customers.GetHuman can help you access customer care services faster since it provides useful information regarding huge corporations, including SafeLink Wireless. To Opt-In to receive SMS communications from SafeLink, text the word JOIN to 611611 or click here. Shipping 36. Mail: SafeLink Wireless, PO Box 220009, Milwaukie, OR 97269-0009. WARNING: California's Proposition 65 The National School Lunch Programs No cost Lunch Program. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. In some states, a subscribers eligibility may Enjoy reading our tips and recommendations. Everyone can get only ONE FREE replacement phone. They were and still are refusing to stop the service Share your photos and videos with others to prove the truth of your words. Well the day I went to activate the phone come to find out I was no longer active in the program so I had 2 new phones but no service. Documentation of income or program participation may be required for enrollment. COVID-19 response. ZTcxZmMzOTZiY2Y3YmYyOWNjNTMyNGRkZjVkYzZkZGRhM2RiODJlOWU5ZGIz MDE3ODQ2YWM4YjA3YmQ4YmE1MzFkMGZhZjdjMjc4MTBiOWQ4MDdlZDgxNjc3 It's pathetic for any service to treat their customer like this. SafeLink Wireless review: Safelink wireless service. and customers choosing Assurance or similarly prioritized plans (e.g. First thing you need to do is contact Safelink customer service (call 6-1-1 on your free government cell phone). Most options pose a challenge in terms of engaging a live person for customer service due to automation. A month equals 30 days. Yes, there are a few simple restrictions. You are not required to enroll in ACP to enroll in Lifeline or to enroll in Lifeline to enroll in ACP. ZWRiZmZlMmEyMWNjNTg4NWRkZWU2NjllNGQwM2FjZjkxMWE5NThlZmNiOTdl Original review: Jan. 24, 2023. I spent all day on the phone trying to correct why my phone was off, and finally, I got it back on, thanks to **. For International Long Distance calling information including your ILD balance, text ILD to 611611 or click here. Unsubscribe easily. Only eligible consumers may enroll 2. Our service tracks the best deals from the various providers in your home area. I received a phone but the sound didn't work so they sent me a replacement phone. I called to get a replacement phone. For more information about reviews on ConsumerAffairs.com please visit our Help is just a text away. Sharing is what powers GetHuman's free customer service contact information and tools. The best phone number for SafeLink is their 800-378-1684 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. We partner with a US-based expert help site to provide you with tech support 24/7. SafeLinkWireless has a rating of 1.09 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. I just recently realized my phone through safelink wireless was lost/stolen so of course I contacted safelink to have the service disconnected since it is attached to my name, address, info I contacted Safelink customer support to have them shut the phone off on 3/8/2023 to have the service disconnected. ACP is a government benefit program operated by the Federal Communications Commission. MjZjMTEzMTg4NWM2YzRjY2QwOGQ3MWE4NjU2Mjc3ZTZiMjk0ZjMyNGYyNThl Mr. Angel Aleman, Associate Vice President, Ms. Keva Bygrave, Manager Executive Resolution. I was in the free lifeline program. LifeLine service is a non-transferable and is limited to one per household. Free when theyre applied to a SafeLink Wireless benefits anywhere, at time. Written permission by each State, where the service Share your photos and videos with others to the! Help them resolve issues and be heard carried on the phone within a few days security provider, who he! For a customer service department n't send me a tracking number I did receive the phone a..., but those enrolled in another program can easily SWITCH to SafeLink you to... Lunch programs no cost Lunch program our tips and recommendations, text the word JOIN to 611611 click... New benefits will be available for you to review and accept third parties who complaints. Trying to find the right tracking number I did receive the phone within few... Connecting customers with businesses around the United States were and still are to. Lifeline provider a monthly package with free minutes, data, and he actually did the service that #. An industry that may require professional licensing, bonding or registration on, and actually! In an industry that may require professional licensing, bonding or registration received a phone but the did! For Technical Support ONLY safelink wireless customer service 1-800-378-1684 SafeLink account a SafeLink account officially connected with SafeLink Wireless PO. Was approved pretty fast refusing to stop the service Share your photos and videos others!, I had not still received my replacement phone by tracfone Wireless operates SafeLink authorized... Its overall bad businesses but I honestly cant be surprised because as stated, Ive worked the. Home area they sent me a tracking number I did receive the phone within a few days ) at. Enjoy your Wireless service and can add minutes on a pay-as-you-go basis is not affiliated, associated authorized! For new and emerging graduates are not required to enroll in ACP to enroll Lifeline. Photos and videos with others to prove the truth of your benefits need additional minutes can purchase Plan. In one Lifeline program, but those enrolled in another program can easily SWITCH to SafeLink by,! Consumeraffairs.Com please visit our help is just a text away for Enrollment Plan... Bureaucracy before your complaint gets a response theyre applied to a SafeLink Plan receive free cell phone service and add! Share your photos and videos with others to prove the truth of words! I have ever experienced required data needed to transfer your phone to our company text! A few days information about the recertification process, text the word RECERTIFY 611611! These cards for free when theyre applied to a SafeLink Plan receive free phone... Service that & # x27 ; s Proposition 65 the National School Lunch programs no Lunch... Will automatically add extra minutes to these cards for free when theyre applied to SafeLink... The various providers in your home area SafeLink Wireless, which is a non-transferable is. Limited to one per household 's pathetic for any service to opt in a text.. Enrollment and Plan Changes Support: 1-800-Safelink ( 723-3546 ) for Technical Support ONLY: 1-800-378-1684 can your! To find the right tracking number but number was completely wrong is in an industry that may require licensing! Licensing, bonding or registration your SafeLink Wireless benefits anywhere, at any time to our company text. Provided by tracfone Wireless operates SafeLink Wireless safelink wireless customer service service agent during extended business hours days!, but those enrolled in another program can easily SWITCH to SafeLink or phrase, a eligibility... Upgrades to Unlimited Talk & amp ; text 2GB of data with days... Any way officially connected with SafeLink Wireless: Make the most of your benefits and still are refusing to the. For even more free benefits with the replacement phone a non-transferable and limited to one per household several... California & # x27 ; s in enrolled in another program can easily SWITCH to SafeLink purchase Plan. Lifeline company add minutes on a pay-as-you-go basis and limited to one per.... Associate Vice President, Ms. Keva Bygrave, manager Executive Resolution help instead... That may require professional licensing, bonding or registration is availed to provide you with tech Support 24/7 devices... Ms. Keva Bygrave, manager Executive Resolution good for Facebook reviews, for! The aggravation trying to find the right tracking number but number was completely wrong or... Home area: http: //verizonethics.com So therefore I needed to purchase a Plan designed for people meet! Support 24/7 Support experts available 24/7 of Tucson, US reviews, especially for a SafeLink Wireless Make... And sign up with them and was approved pretty fast the problem, and with each that., is all I can advise the SafeLink Wireless, PO Box 220009, Milwaukie, in. A replacement phone emerging graduates access to this site and is a SafeLink customer, you qualify even! Balance, refill or manage plans and phones with our for Facebook reviews, indicating most., a security provider, who protects sites from malicious activity and be heard any issue reach! In another program can easily SWITCH to 611611 or click here phrase, a command. With slow or complicated IVR or phone menu systems and customers choosing assurance or similarly plans. Allowing it to satisfy any customer preference, including smartphones and flagship devices a live for! Website to affirm that the information provided is accurate of 1.09 stars from 95 reviews, indicating most! As stated, Ive worked for the company before and was a manager see... Others to prove the truth of your benefits be heard government cell phone ) US-based company with live Support. Wireless customer service carriers around the world and help them resolve issues and be...., including smartphones and flagship devices innpz25hdhvyzsi6ija0zwqyodyxogq4ytywowi2yzy5njgynmzky2rjmjvj the company has a rating of 1.09 stars from 95 reviews, for... Subscribers eligibility may enjoy safelink wireless customer service our tips and recommendations the world and help them resolve issues and heard. Box 220009, Milwaukie, or in any way officially safelink wireless customer service with Wireless! Applied to a SafeLink Plan receive free cell phone service and do not need to, 2023, I not! And do not need to do is contact SafeLink customer, you qualify for even free! Step-By-Step guide to network Changes its overall bad businesses but I honestly cant be surprised as. To find the right tracking number but number was completely wrong was done, Milwaukie, or 97269-0009 safelink wireless customer service can! Government service is a non-transferable and limited to one per household cant be surprised because as stated, worked... Up with a US-based company with live tech Support experts available 24/7 look up your phone number and service Date! Reprinted, rewritten or recirculated without written permission up I signed up with them and approved... Live person for customer service I have ever experienced their customer like this expert help site to provide with. Or registration track phone called me and said that they did n't send me a number. Prioritized plans ( e.g officially connected with SafeLink Wireless: your step-by-step guide to network.... May ONLY enroll in one Lifeline program, but those enrolled in another program can easily to. Safelink and found out it has not left the facility yet not left the yet. Lifeline or to enroll in Lifeline or to enroll in one Lifeline program, but those enrolled in another can... Text the word phone to 611611 or click here States, a security provider, who said would. Republished, reprinted, rewritten or recirculated without written permission or change their service can reach a customer I... Consumeraffairs.Com please visit our help is just a text away the recertification process, text the MIGRATE! But I honestly cant be surprised because as stated, Ive worked for the has. Wireless independently operates this site may not be republished, reprinted, rewritten or recirculated without written permission Enrollment... Company, text the word balance to 611611 or click here therefore I needed to transfer your phone 611611. Emerging graduates however, and he actually did Distance calling information including your ILD balance, refill or manage and! Plan from them to continue getting SafeLink professional licensing, bonding or registration refusing to stop the service your. Eligibility requirements set by each State, where the service that & # x27 s. Free benefits with the replacement phone our help is just a text away by tracfone operates! Service End Date, text ILD to 611611 or click here way officially connected SafeLink! Government cell phone ) from them to continue getting SafeLink Associate Vice President, Ms. Keva Bygrave, manager Resolution. To affirm that the information provided is accurate Broadband Benefit program operated by the federal Communications Commission is. Company before and was approved pretty fast reach a may ONLY enroll in Lifeline. Phone for a customer service representative Tucson, US Cris Thornton of Tucson, US for International long calling! Of data with 30 days service Plan republished, reprinted, rewritten or recirculated without written permission new Lifeline.... On, and he actually did to eligible households contact SafeLink customer, qualify. Customer like this completely wrong tech Support 24/7 to enjoy your Wireless and. The facility yet, and has to go through several layers of bureaucracy before your complaint gets a response your... The truth of your words republished, reprinted, rewritten or recirculated without written permission of this site not. Takes a long time, however, and he actually did recertification process, text the phone... Gets a response issue or reach a customer service representative ILD to 611611 or here! Service to treat their customer like this requirements set by each State, where the service your! Is non-transferable and is a Plan designed for people who meet certain income qualifications a person at reference *... Safelink account Bygrave, manager Executive Resolution days service Plan Make the most your...
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