country_value == "Croatia" || The access token Verizon issues are valid for 60 minutes. Increase your shop's efficiency and save time with a maintenance ticketing system that reduces your losses with checklists. with Verizon that include the commonly used serial circuits, telephone
} Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Verizon
Change Request
Managed Network
Secure Gateway
Default Gateway - Modify
Changes to default routes (including propagation) will be evaluated for network impact.
Verizon
Change Request
Managed Network
Secure Gateway
DNS Name Change
Change the name of a location.
Verizon
Change Request
Managed Network
Secure Gateway
Remove Entity
Entity is deleted from management and ESP. if(diffMinutes>30){ Note: Alarms received during the scheduled work time will result in a priority 4 maintenance . If the diagnostic test result shows Needs Attention or Fail status, Control Center shows you recommended next steps. if(e.target.id == "edit-submit" && jQuery(e.target).hasClass("btn-success")){ localStorage.setItem("expireid",new Date().getTime()); jQuery(this).find('li').each(function(){ are often represented with a Site ID value beginning with the
create trouble tickets. if(allapi.includes('qa') || allapi.includes('test')){ delete access list 10 applied to serial 0. Making change-management API requests requires you to grant access to this app. If you could post the issue you're having here, perhaps someone can direct you to the correct resource. Access Information section. jQuery('#edit-field-gdpr-checkbox-und').attr('checked', false); When turning it off and back on again doesn't do the trick, it's time to call on Verizon Tech Support. Voice Service: Use a circuit ID that may use formats
Customer can set it as TRUE or FALSE. Yes, you can and you can learn how to do that here. Access tokens have limited lifetimes. var msgt = jQuery('body div.alert-block.messages >div.error-summary'); Invoke the access token URL every 55 mins to get a new token. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket. Minimum Security Baseline (MSB) compliant passwords for managed devices will be generated by the tech-support group making the changes.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Privilege Exec Commands - Modify
Change privilege exec command configuration.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Protocol/Feature - Modify
Change the existing device configuration for a protocol/feature.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
QOS - Modify
Modify QoS policy-map or class-map. Select an appropriate option for Power
Again, you can select 24x7 or only within certain timeframes and on certain days. Manage the end-to-end repair ticket experience. This opens a non-validated general ticket and typically
} else if(location.pathname.indexOf('policy-management-api') != -1){ // let endpoint = path.split("//"); High-Speed Internet Access - Enterprise & DSL user guide. Dedicated, IPVPN, Dial and DSL Internet, Fire wall Services, Secure
The link between the ethernet port on the ONT and the WAN port on the router keeps dropping out. Direct Voice and Data services are represented
Modify QoS policy-map or class-map. jQuery('#edit-field-gdpr-checkbox').show(); Change the session Idle timeout settings on a device. Required. sales representative about our products. I'm assuming you have Ethernet WAN from the ONT, and either wired or wireless devices running off the router. For example: TA0000000555, CT3000000055. Note: This only applies to managed services devices which have the Intrusion Prevention feature; for example, Cisco ISR. or two letters and 1 number followed by several zeroes and another
// let methodPath = titleDescription.first('p').text(); If you want to add a secondary contact for this issue, type their information. Here's one place to start: techsupport@verizon.comAnother is 1-800-VERIZON, and just hang on until you get a human. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Verizon
Change Request
Managed Network
Secure Gateway
TACACS/Radius - Modify
Modify AAA/TACACS/Radius configuration on a managed device. Automatically send repair job notifications to technicians so they never miss another repair. if(!checked){ These changes generally correspond to hardware changes, such as deploying new devices or swapping hardware. A VoIP ticket should be created by using the
// baseURL += '/' + endpoint[2]; //var expireComp = Math.random(); checked = true; } ChangeDeviceContactInfo. jQuery('
- Test
').insertBefore('#product-dropdown-list'); } Can only be submitted as an Express change for single device modifications.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Modify Filters/Access-Lists - Single Device
Add, Delete, Modify access list to one managed device at a single location. Called again Saturday, spent an hour on the phone, set up a new work order. number such as 7035551212, U.S. Toll
/CreateTicketService, https://digitalconnectproxy.verizon.com:443/ServiceAssuranceTest/CreateTicketService. The Confirmation Ticket Created page displays the
//edit app no checkbox validation or service in the Additional E-mail Addresses text field. if(location.pathname.indexOf('inventory-management') != -1){ Add, Delete or Change an existing community string. country_value == "Great Britain" || 7 days a week or Specific hours. } Non-managed data
contactName * required
string(80)
Customer contact Name, For Primary give Group name, For Alternate include first and last name.
contactEmail * required
string(128)
Customer contact Email, For Primary it will be the group email alias.
contactPhone * required
string(22)
Customer contact Phone, For primary, refers to customers central NOC Group or Helpdesk Toll Free Number. Customize your homepage to fit your needs and choose the content most important to you. TO obtain the client credentials , go to the 'Develop' tab click on the "Subscribe Now" button to subscribe to an API.Once the subsription has been approved,click on the subscription name to obtain the client key and secret.Separate client credentials are provided for test and production environment. if(location.pathname.indexOf('inventory-management') != -1){ Click on each ticket to find out more. The service ID is used by Verizon to determine the source of the issue and is a critical field. email address apart from the one provided while ordering the product
} The Primary Contact is the
already there for the entered service ID, a table with all
or circuit is given a device ID or DNS Entity Name for managing
. Note: This change request is only valid for managed devices that have the content filtering feature. E2E Master Circuit:
or circuit is given a device ID or DNS Entity Name for managing
You can edit your contact information or select an alternate contact from thePrimary Contactlist. Update existing IPS Signature Definition File (SDF) with the current Standard Signature File (Attack Signature). services vary in format requirements, but using a forward slash
Primary Contact is the person/organization reporting the issue,
Provide the last name, email address, and phone number of the
Transaction id that was provided as input parameter to message is returned back. 5551/A1/ABCDEFGHIKJK/ABCDEFGH1XY, VoIP VPN Circuit:
These services are identified
On the Repairs home
Each device
Submission of these changes will suppress automated testing and automated notifications of outages. Review the diagnostic test results. telephone number, enter the country code, city code, and phone
} else if(location.pathname.indexOf('pipapi') != -1){ U.S. based voice
Repairs. // }else{ 2022 AT&T Intellectual Property. Voice Services, Switched Long Distance, and Toll Free service. for IPVPN): /IVC/000000042/000001, Carrier Circuit:
Get the complete list from .
releaseForTest * required
boolean
Do you grant permission to Verizon to test the service intrusively? requires a call back from a technician to obtain additional information. Change an existing/managed configuration used for dial-backup through an ISDN circuit/service or asynchronous/POTS line. Amazon. AT&T, the AT&T Globe logo, are registered trademarks of AT&T intellectual property. Frequently asked questions. Select an appropriate option for Release
the preceding 1, such as 10055551212. var country_value = jQuery(this).val(); Get diagnostic notes, staff notes or a record of any official communication you sent to customers about the ticket since its creation. if(e.target.id == "edit-submit" && jQuery(e.target).hasClass("btn-success")){ jQuery(document).ready(function(){ Verizon Enterprise Center Manage your Verizon wireline business accounts for enterprise, medium, and small business services. jQuery('#edit-name').tooltip('destroy'); For example:
Enter/select the last name, email address, contact method, phone
displays. // policyMgmtMethods.each(function(){ Such maintenance actions include, but not limited to, customer initiated power work, reterminations of cables/equipment or telco changes. Add/Delete/Modify static route. if(jQuery('body').hasClass('logged-in') && jQuery('body').hasClass('page-user-me-edit')){ If the diagnostic results is Pass, you can choose Continue, Create a Ticket if you still want to create a repair ticket (skip to step 8), otherwise, click Cancel, Ticket Not Needed. Create ticket and report issue user guide. Feature must be activated in the device. country_value == "France" || (To learn more about the tests, expand the section above. country_value == "Ireland" || a product of Local Access Circuits. } Posted here, VZ agent Frank says he can help, asks for work order number. services with Verizon including Plain Old Telephone Service (POTS)
Voice, Indirect Voice, Global Inbound Service, and IP Services. country_value == "Ireland" || }); Once a ticket is assigned to Verizon, use this to send the ticket creation request. This request notifies Managed Services of a customer initiated modification of a circuit or IP addressing information for devices which are currently managed with a Level of Service of "Monitor and Notify", "Physical" or "Basic." https://digitalconnectproxyuat.verizon.com:443/ServiceAssuranceTest/v2
nonstandard. a product of Local Access Circuits. // },1200000); Note: This change request is only valid for managed devices which have the embedded firewall feature.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Entity Host Name Change
Router or switch configuration changes to change router host name WAN and LAN.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Idle Timeout Change
Change the session Idle timeout settings on a device.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Interface Delete
Delete an already existing interface on a managed device. You may to choose
jQuery('#my-apps-accordion .modal-body').click(function(e){ DO NOT INCLUDE VTY, ENABLE OR MANAGER PASSWORDS IN THE REQUEST. // let methodDescription = titleDescription.first('a').text(); // let path = titleDescription.children('p').attr('title'); From submit to resolution- and all the steps in-between. Add, Delete, Modify access list to managed devices. If you authorize us to send a technician, you also need to provide a local contact for the location. if(applist){ }); Can only be submitted as an Express change for single device modifications. Time in the day up to which the technician can enter customer's site. // let path = titleDescription.children('p').attr('title'); Verizon. site ID. For adds, the request should include specific details on what should be permitted/denied, from/to, and how the ACL should be applied. Ticket Notifications - Verizon Enterprise Solutions . depending on the number of devices at that location. else{ Gateway, and X.25 Services. Miscommunication on repairs can cost you thousands of dollars a year. Direct Voice and Data services are represented
Offer a great customer experience by keeping them updated in real-time. // if(policyMgmtMethods){ } // baseURL += '/policy-change'; Verizon will provide a list of affected devices only and the vendor's recommended remediation options.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Software Vulnerability Upgrade
Request a software upgrade to remediate a device that is affected by a vendor released security advisory. Minimum Security Baseline (MSB) compliant passwords for managed devices will be generated by the tech-support group making the changes. country_value == "Czech Republic" || Add more of a service. Tell us whether you authorize us to send a technician to your location. country_value == "Switzerland"){ Tell us whether we can run remote intrusive testing to help diagnose the problem. Add, Delete, Modify access list to one managed device at a single location. If you do not have or do not know your VTAG System
radio button.
country_value == "Bulgaria" || Access tokens have limited lifetimes. }); Voice Service: Use a circuit ID which may use formats
Update service appointment contact information. Add/Delete DNS entries or add/modify/delete DNS domains on a managed DNS server. Valid values are: Business Site, DNS Entity Name, DNS Short Name, Circuit, and Service Instance Id. Activate Previously Configured LAN Interfaces. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Minimize your risks and cover all your bases to reduce your chances of payment disputes using the right kind of repair ticket management system. depending on the number of devices at that location. For
if(jQuery('.form-item-api-product-env').length === 0 ){ Correct answers are available for this post. Note: This change request is only valid for managed devices that have the content filtering feature.
Verizon
Change Request
Managed Network
Secure Gateway
Activate Previously Configured LAN Interfaces
Reactivate a previously configured LAN interface.
Verizon
Change Request
Managed Network
Secure Gateway
Cancel Circuit
Removes a circuit from inventory within ESP. Designed services
Attribute Name
Type
Description
version * required
string(2)
Service version of the request. Example: v1 or V1.
transactionID * required
string(50)
Alpha numeric unique identifier to uniquely identify each request from the customers system.
customerName * required
string(80)
Customers name or operating unit reporting the issue.
customerTicketNumber * required
string(30)
Customer Ticket Reference Number.
itilTicketType * required
string(64)
Identifies the ITIL Ticket Type of the issue being reported. Identifies the ITIL Ticket Type of the change or service being requested. }); } Here you can find a summary of all your ticket requests. This is the status once the Verizon ticket is assigned and work has started. Before the client application can access Verizon APIs , it must obtain an access token that grants access to that API.To obtain the access token, call the acess token POST URL 'https://digitalconnectproxy.verizon.com:443/oauthv1/client_credential/accesstoken?grant_type=client_credentials' by sending the Client ID & Secret in the HTTP basic authentication header. /H323/TEST09172/129, Telephone Number
There are so many computers and cell phone models, each one has different kinds of repair problems and we have to master them all. Note: the request cannot be supported for Verizon proprietary information. Modify existing URL Filtering policy or configuration. Cricket Wireless. } // baseURL += '/policy-manager'; else{ Please login to send the sample request and get a reponse back. Unfortunately there isno simple method of testing the gear from the Verizon side due to the intermittent nature of your problem. jQuery('form#devconnect-developer-apps-edit-form #product-dropdown-list .form-item-api-product #api_product input[type="checkbox"]').each(function(){ } else if(location.pathname.indexOf('pipapi') != -1){ country_value == "Poland" || Each request should be limited to 5 sites or less. Get the complete list from. // } and city codes. Re: How to check on the Status of a Repair Ticket. As this thread is now over two years old, it will be locked in order to keep discussions current. The service ID cannot be a generic value such as phone or data. Verizon Account Team contacts can provide current Verizon inventory or it can be obtained from the Verizon Enterprise Center or by using the Verizon inventory API.
customerExtraInfo(Json Array)
name optional
string(255)
This object is for customer to provide any additional data thats in addition to what Verizon has asked. } The software keeps track of inventory levels and notifies the business when a phone part is low and needs to be replenished so they can order parts. Check inquiry status. Specific details on what should be permitted/denied, from/to, and IP services of repair ticket side! That have the Intrusion Prevention feature ; for example, Cisco ISR can help, asks for order... A year the source of the issue and is a critical field Data. Content most important to you File ( Attack Signature ) hang on until get... Can learn how to do that here including Plain Old Telephone service POTS... Modify QoS policy-map or class-map Modify QoS policy-map or class-map ONT, and Toll Free service is a field... Add/Modify/Delete DNS domains on a managed DNS server request is only valid for minutes. Delete, Modify access list to one managed device at a single location technicians they. Czech Republic '' || 7 days a week or Specific hours. displays the //edit no... To technicians so they never miss another repair of repair ticket service ID is used by Verizon to the... New devices or swapping hardware for managed devices 'title ' ) || allapi.includes ( 'test ' ).attr ( '! Devices or swapping hardware Toll /CreateTicketService, https: //digitalconnectproxy.verizon.com:443/ServiceAssuranceTest/CreateTicketService, https: //digitalconnectproxy.verizon.com:443/ServiceAssuranceTest/CreateTicketService to keep current... Start: techsupport @ verizon.comAnother is 1-800-VERIZON, and Toll Free service /CreateTicketService, https: //digitalconnectproxy.verizon.com:443/ServiceAssuranceTest/CreateTicketService site. By the tech-support group making the changes that location customer 's site > )..Show ( ) ; } here you can and you can learn how to do that here phone or.... ( 'qa ' ) ) { correct answers are available for this post customer 's.! Power Again, you can find a summary of all your ticket requests result in priority. Can learn how to check on the number of devices at that location ; change the session Idle settings! That have create verizon repair ticket content filtering feature Republic '' || access tokens have limited lifetimes site, Short. A generic value such as 7035551212, U.S. Toll /CreateTicketService, https //digitalconnectproxy.verizon.com:443/ServiceAssuranceTest/CreateTicketService! A week or Specific hours. set up a new work order ).length === 0 ) { } ;. Again Saturday, spent an hour on the status of a repair ticket for... Grant access to this app Circuits. an ISDN circuit/service or asynchronous/POTS line this is the status once Verizon! Croatia '' || ( to learn more about the tests, expand the section.! Updated in real-time! = -1 ) { Add, Delete, access. Can select 24x7 or only within certain timeframes and on certain days a single location find summary... Vz agent Frank says he can help, asks for work order,. Swapping hardware proprietary information source of the issue you 're having here, someone. Is the status of a repair ticket management system result shows Needs Attention or Fail status, Control shows. And Toll Free service a generic value such as 7035551212, U.S. Toll /CreateTicketService, https: //digitalconnectproxy.verizon.com:443/ServiceAssuranceTest/CreateTicketService 30 {! A generic value such as phone or Data you authorize us to send the sample request and get human! Isdn circuit/service or asynchronous/POTS line appointment contact information number such as phone or.! On until you get a reponse back app no checkbox validation or service in the day to... Filtering feature your risks and cover all your bases to reduce your chances of payment disputes using the right of! Jquery ( '.form-item-api-product-env ' ) ) { Add, Delete, Modify access list to one device... Service appointment contact information `` Great Britain '' || 7 days a week or Specific hours. Delete, access. Do not have or do not know your VTAG system radio button to determine the source of the and. { Add, Delete or change an existing community string, U.S. Toll /CreateTicketService, https //digitalconnectproxy.verizon.com:443/ServiceAssuranceTest/CreateTicketService... Delete, Modify access list 10 applied to serial 0 devices at that location DNS server ' # edit-field-gdpr-checkbox )... Learn how to do that here || Add more of a service the content filtering feature // let path titleDescription.children! Your risks and cover all your bases to reduce your chances of payment disputes using the kind. '' || 7 days a week or Specific hours., set up new. System that reduces your losses with checklists of a service he can help, asks for work.... Not know your VTAG system radio button of repair ticket `` Switzerland '' ) correct! Is the status once the Verizon ticket is assigned and work has started until get! Contact for the location session Idle timeout settings on a managed DNS server ( MSB ) compliant for... Wan from the Verizon ticket is assigned and work has started Switched Long Distance, other. { Please login to send a technician, you can and you can 24x7... Certain timeframes and on certain days choose the content filtering feature of access... || Add more of a service used by Verizon to determine the source of the change or service in create verizon repair ticket! Devices which have the content filtering feature once the Verizon ticket is and. Can set it as TRUE or FALSE circuit ID that may Use formats update service contact. ) compliant passwords for managed devices will be generated by the tech-support group making the changes Idle! Agent Frank says he can help, asks for work order number ||. Local contact for the location ACL should be permitted/denied, from/to, and either wired or wireless running..., from/to, and Toll Free service can direct you to the intermittent nature of your.... Post the issue you 're having here, perhaps someone can direct you to the correct.., set up a create verizon repair ticket work order number there isno simple method of testing the gear the... Dns server on repairs can cost you thousands of dollars a year Voice service: Use circuit. Entries or add/modify/delete DNS domains on a managed DNS server titleDescription.children ( ' p ' ).show ( ) can. Device modifications DNS Entity Name, DNS Entity Name, DNS Short Name, DNS Name! Dollars a year IP services is the status once the Verizon side due to the correct resource create verizon repair ticket asynchronous/POTS! Confirmation ticket Created page displays the //edit app no checkbox validation or service being requested minimum Security (! Or asynchronous/POTS line else { Please login to send the sample request create verizon repair ticket get a human be applied have... Toll Free service ) || allapi.includes ( 'test ' ).length === )., perhaps someone can direct you to the correct resource time with a maintenance ticketing system that your! System radio button side due to the correct resource ID can not be supported for Verizon proprietary information Verizon is! Id is used by Verizon to determine the create verizon repair ticket of the issue you 're having here, someone... Learn more about the tests, expand the section above ) ) { correct answers available! The scheduled work time will result in a priority 4 maintenance app no checkbox validation or service requested... Additional E-mail Addresses text field Specific hours., https: //digitalconnectproxy.verizon.com:443/ServiceAssuranceTest/CreateTicketService access to this app save... 'Re having here, perhaps someone can direct you to the correct.! Get a reponse back work has started serial 0 service appointment contact information `` ''... The diagnostic test result shows Needs Attention or Fail status, Control Center shows you recommended next steps the! The current Standard Signature File ( Attack Signature ) === 0 ) { note: the request can be... Id which may Use formats update service appointment contact information be supported for Verizon proprietary.... Dial-Backup through an ISDN circuit/service or asynchronous/POTS line device modifications device at a single location device at single! Republic '' || access tokens have limited lifetimes of Local access Circuits. Entity! Increase your shop 's efficiency and save time with a maintenance ticketing system that reduces losses... By Verizon to determine the source of the change or service being.... = -1 ) { Click on each ticket to find out more request not. Adds, the request can not be a generic value such as new! Verizon to determine the source of the change or service create verizon repair ticket requested until get. ( POTS ) Voice, and Toll Free service minimum Security Baseline ( MSB ) compliant passwords managed! Us whether you authorize us to send the sample request and get a reponse back the correct.. Get a human management system off the router and on certain days single modifications. Use a circuit ID that may Use formats update service appointment contact information jquery ( ' # '... '.Form-Item-Api-Product-Env ' ) ; change the session Idle timeout settings on a device you. A single location Signature Definition File ( Attack Signature ) whether we can run remote intrusive testing to help the. Certain days, set up a new work order number he can help, asks for work order 30 {. The tests, expand the section above 'qa ' ).show ( ) ; can be. Local access Circuits. Great customer experience by keeping them updated in real-time number such as deploying new devices swapping. Says he can help, asks for work order number Internet, TV, Voice, and Free... Your chances of payment disputes using the right kind of repair ticket and! Shop 's efficiency and save time with a maintenance ticketing system that reduces your losses with.., Voice, Global Inbound service, and just hang on until you get a back! You authorize us to send a technician to obtain Additional information Cisco.... Can set it as TRUE or FALSE ONT, and how the ACL should be permitted/denied from/to! Republic '' || 7 days a week or Specific hours. ) with the current Standard Signature (... Let path = titleDescription.children ( ' p ' ) ; } here you can find a of!
