When submitting a review, a reviewer attests that their statement is an honest reflection of their experience. Capterra - User Workspace Helping businesses choose better software since 1999 Software Categories Service Categories Guides & Research Who We Are For Vendors Write a Review / Welcome back! Can a negative review be removed if our team has resolved the reviewer's issues? Track contract expectations and performance with user-friendly charts and grids. In this way, our reviewers generate valuable content that help our other community of software shoppers make informed decisions. 4. We do not endorse pricing that is posted by a reviewer, and rely on reviewers to submit accurate, publicly available information. Gartner Digital Markets comprises the three leading B2B software search websites Capterra, GetApp and Software Advice. 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Reach us at: digitalmarkets.support@gartner.com More details about our investigation process can be found here. With software reviews, ratings, infographics, and the most comprehensive list of the top software. If you're looking for an alternative to Capterra, here are the most popular Capterra alternatives used by real founders: Alternatives 1. Free Version. Vendor Accounts: These users have been validated by our Reviews team, but their reviews will not display any identifying information. Yes. Starting from. The company assists consumers with selecting software for their needs with user reviews and research. Will my responses to reviews be sent to the reviewer? Vendors Get Listed; Vendor Login Contact Us Capterra Inc. Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom Select your country: United Kingdom (English) . No, vendors are sent a notice only after a review has been published by our team. While we cannot provide further details about the investigatory process, we can confirm that the reviews team devotes significant time and effort to investigating every escalated review and evaluating the review against our site guidelines. We flagged a review for investigation, but it was not removed. First Name Last Name Business Email Business Phone Website URL Company Country Job Title About Your Software Yes, vendors can solicit reviews from their user base outside of our programs, so long as our Community Guidelines are observed. If the offending activity persists, or the vendor is unable to provide evidence which we, at our discretion, believe removes the activity from suspicion, we will disable any additional reviews found associated with this activity, and send a final notice requesting cessation of this activity. Do you treat reviews for products by paying vendors differently than reviews for products by non-paying vendors? Sell more software. We reserve the right to update or otherwise modify these General Vendor Terms from time to time. SEE ALL PRICING. As per our Guidelines, vendor responses to a review must be respectful and constructive- and may not contain abusive, hateful, threatening, or harassing content. Can a vendor know why a review is not displaying? Vendors may make use of reviews content so long as such use is in compliance with our Content Compliance policy. We aim to publish reviews within a few business days of being submitted, though during busy times, the delay may be longer. A vendor with a "Buyer Alert" in place will also be removed from consideration for any reviews-based awards and/or badges. 1. May we publish reviews posted to our software profile on our website and/or marketing materials? G2 Crowd, the world's leading business solution review platform, leverages more than 170,000 user reviews to drive better purchasing decisions. We may then email these users about reviews from time to time based on their past interaction with one of our sites. An unverified lead is defined as traffic that lacks substantial evidence of having the qualifications necessary to submit an honest opinion on the use of a specific software product. Reviews provide a great source of honest feedback for software shoppers. A review mentions pricing detailscan we remove the review? A vendors response to a negative user review has the potential to result in a positive experience for both vendor and reviewer, as well as demonstrate to other software shoppers a great customer service experience. A user who responds to this request with accurate information makes it more likely that our team will be able to verify their identity during our QA process. History [ edit] The company was founded in 1998 by Michael Ortner and Rakesh Chilakapati. Does your site share the contact information of a reviewer with a vendor? For further guidance on the Community Guidelines and vendor expectations, click here. Our failure to act with respect to a breach will not constitute a waiver and does not waive our right to act with respect to subsequent or similar breaches. No problem! May a vendor contact a reviewer to request that they remove their review from the vendors profile? Decrease Waste Transport Costs. If we receive a report that a vendor has reached out to a reviewer to request a review to be removed/edited, or harasses that reviewer in any manner, we encourage the reviewer to contact our site immediately by emailing reviews@capterra.com. Users are added to our database voluntarily as they leave reviews on our site, sign up for our mailing lists, or phone our in-house sales teams. Check Capterra's comparison, take a look at features, product details, pricing, and read verified user reviews. Capterra, Inc. is a free online marketplace vendor serving as an intermediary between buyers and technology vendors within the software industry. The Vendor Portal is a self-service tool that we make available to vendors, who may log in to update and manage select portions of their Vendor Accounts and Product Listings. product. Just like any other multi-vendor marketplace plugin, you can set vendor-specific commission rates, allow vendors to manage their products, and more. Please know that any review which is found to have been received in response to an undisclosed incentive offer must be disabled on our site in violation of our Community Guidelines and the FTC. Among other things, the Community Guidelines promise vendors: (i) a rigorous evaluation of submitted reviews; (ii) a fair investigation of flagged reviews independent of vendor status (client or non-client); and (iii) an opportunity to respectfully respond to any review of their product. Vendor shall ensure that the Vendor Content it contributes or approves for its Product Listing, Profile and other Product Information complies with these General Vendor Terms and with the Guidelines for Product Listings. Reviews: A reseller or partner that has signed up for a profile is able to respond to reviews While we understand that many vendors pride themselves on knowing their user base, there are many valid cases where a vendor might not know a legitimate reviewer, based on the information provided along with a review. As with written reviews, vendors may submit a written response to display under a video review. Can we have a negative review removed if we have a non-disparagement clause in our contract? The free Reviews as a Service (RaaS) program helps vendors recruit reviews for their product listing by allowing Capterra to email their customers asking for a software review in exchange for a nominal incentive. Intelex Waste Management software streamlines the management of waste production, storage, transport and disposal to ensure compliance with global regulations while minimizing. The Community Guidelines, in addition to enumerating expectations for the users who are generating the reviews, also set forth expectations for the vendors who are reviewed. If Vendor uses or attempts to use our Sites or Services for any purpose that contravenes these General Vendor Terms (including without limitation tampering, hacking, data scraping, modifying or otherwise corrupting the security or functionality of the Services), Vendor may also be subject to civil and criminal liability. Pricing information not found to be public can be removed in violation of our Community guidelines as it would be considered private information. About Capterra. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR SITES AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION: ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, ACCURACY OF INFORMATIONAL CONTENT OR SYSTEM INTEGRATION. Egregious and ongoing violations may warrant additional action, including without limitation, removal of access to the offending vendors product profile pages, extension(s) of the Buyer Alert period, referral to appropriate regulatory authorities, or legal action. GetApp Founded: 2010 Based in: Barcelona, Spain Acquired: 2015 We respect the intellectual property rights of others and will not tolerate infringing activity on our Sites. OR Get a Free Basic Listing! 0. . Products may also be sorted by Highest Rated, Most Reviews, and Alphabetical. Snippets have been deployed equally across all products which meet the minimum requirements for snippet generation. We do not facilitate arbitration. We do not know this reviewer. The top destination for software buyers. To prevent a single reviewer from overly influencing the reviews of a product, only a single review is allowed by a reviewer for the same product at a given time. A Buyer Alert is a banner placed at the top of a vendors product profile page, informing software shoppers that suspicious behavior has been found to be associated with this vendor, which behavior (i) may be causing doubt as to the veracity of the reviews submitted about the vendors services, or (ii) may be manifesting in other deceitful activity across our site. For products by non-paying vendors the contact information of a reviewer to request that they their! 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