However, it is saddening to learn about the challenges that you experienced during the interactions you had with the Staff. You will be doing a lot of walking in Venice, so having the stop right outside is a huge bonus. Guests will also appreciate proximity to Church of Saint Peter Martyr, which is 400 metres away. It is disheartening to read that we could not provide a memorable experience for you during your stay. Murano is so close to the mainland but so less crowded. The 4-star Hyatt Centric Murano Venice Hotel offers comfortable accommodation within steps of Cometa di Vetro. It is new, modern yet artistic, and clean hotel in Venice. We would highly recommend the hotel, location and staff, Thank YOU so much for the lovely feedback on your recent visit to our hotel. Riva Longa 49, Murano Venice, Veneto, Italy, 30141 Tel: +39 0 41 273 1234 Fax: +39 0 41 273 1235 Hotel Info & Requests info.centricmurano@hyatt.com Earn up to 60,000 Bonus Points With the World of Hyatt Credit Card LEARN MORE Timeless Collection * Resorts are joining World of Hyatt in phases. Please wait, we're checking available rooms for you. Tickets cost $11 and the journey takes 18 min. The hotel is located 20 minutes from central Venice on the vaporetto water bus, and it is super frequent. The room was spacious and beautifully decorated. Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable. Start your Venetian journey onboard the hotel complimentary airport shuttle for an unparalleled arrival experience. A great shame as the hotel is lovely. If your looking to stay just outside of Venice this is the place to be! The lobby of this former glass factory has a huge glass chandelier, wall-size murals, and exposed wood beams. May consider getting the ACTV unlimited ride pass. Oi. Delta Sky Club Celebrates Kansas City Lounge Opening, American Express Unveils Refreshed Centurion Lounge Experience in Seattle, Delta Air Lines Plans to Make Sky Clubs More Exclusive, Oneworld Partners American and British Airways Open JFK Terminal 8, United Airlines Opens Grab-and-Go Fly Club in Denver, Experts Agree: Alcohol Should Stay Off Aircraft. Mar 26 - Mar 27. Despite the location is not in the main island of Venice but the water-transport station is right in front of the hotel. Should you visit our area again in the future, we would love to have an opportunity to turn around this experience. Dear Chimata-no-kami, We appreciate your loyalty and the time you took to post this review on TripAdvisor. Restassuredyour comments are well received and appreciated. We are glad our location was convenient to everything you wanted to do on this visit. I was delighted to read that your first experience with us was memorable. Their ferry service is a mess (they told me it was only for the airport and not Venice), check in is a mess, their staff is just confused and the whole experience has been a disappointment. Rome2rio displays up to date schedules, route maps, journey times and estimated fares from relevant transport operators, ensuring you can make an informed decision about which option will suit you best. Their ferry service is a mess (they told me it was only for the airport and not Venice), check in is a mess, their staff is just confused and the whole experience has been a disappointment. The Murano location was perfect: not too many people, many great shops and restaurants, and easy access to the main island. The social distance requirement in Venice is 1.5 metres. Yes, guests have access to a sauna during their stay. Our bartender Stan made the evenings a delight. Contact. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. Some people do find Murano interesting and make day trips from Venice. Hopefully we will have the chance of welcoming you back in the next future. There is also a supermarket nearby. Tripadvisor performs checks on reviews. You can easily get to Venice by ACTV public boats, it is just not complimentary. There is a courtyard with shaded gazebo off the elegant restaurant and bar. Warm regards, Leonardo Ometto. We recommend booking a free cancellation option in case your travel plans need to change. 0.1 mi from Original Murano Glass Factory & Showroom. It is nice to learn you were happy with our location and ease of moving around thanks to the proximity to the water taxi pier. There are also public vaporettos that could take you from Venice to Murano but I found it so much easier to book the complimentary hotel boat service through the hotel. I mentioned before we arrived it was my boyfriends birthday on the booking and as soon as we stepped into the room, they had left a bottle of champagne wishing him a very happy birthday! We are delighted to hear you had such a great time here at Hyatt Centric Murano Venice. There is a water bus stop outside the hotel- and it a short transfer to the airport. The hotel provides a complimentary transfer by private launch to and from the airport which was impressive. #1 of 2 hotels in Murano. This hotel advertises free airport shuttle within. #hyattcentricmuranovenice #hyattvenice . See 3,543 traveler reviews, 2,358 candid photos, and great deals for Hyatt Centric Murano Venice, ranked #1 of 2 hotels in Murano and rated 4.5 of 5 at Tripadvisor. You must contact the hotel and fill out a form to schedule the pickup. I can reassure you that our associates will inspect even closely and carefully all the items that are used to decorate to make sure they are always in appropriate conditions. Guests can enjoy Italian meals at Gelato di Natura within 5 minutes' walk of the venue. The location was ideal for us as a family travelling with 4 kids and elderly relative. It is one of the most recognizable symbols of the city. Valentin Rttger General Manager. I emailed them and told them I would find my own way to the hotel via the blue line and am only 7 euros poorer, but two hours richer in time. Are there opportunities to exercise at Hyatt Centric Murano Venice? This restored glass factory has bright, spacious interiors and displays local glass artwork. The 118 rooms at LaGare Hotel Venezia - Mgallery Collection are polished and chic. The journey takes approximately 18 min. A sprawling city in the north of Italy, Venice is built on a network of canals. They helped with transportation (getting us a water taxi to the airport at 3:15am for an early flight out), recommendations on restaurants and clubs, and custom drinks in the bar. Hardware is relatively new and well maintained. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. May consider getting the ACTV unlimited ride pass. I cannot speak too. I very much enjoyed staying at the Hyatt Murano. Had a recent 3 night stay and I have to say this is the perfect place to stay if you are visiting Venice and would also like a little bit of peace and tranquility away from the hustle of the main island. The hallways are a little dark (intentional design decision), the on-site bars and restaurants are great. All rights reserved. May consider getting the ACTV unlimited ride pass. Hyatt Centric Murano Venice is located in the very heart of Venice, right near Cometa di Vetro. The rooms are modern and well appointed. Which room amenities are available at Hyatt Centric Murano Venice? Start your Venetian journey onboard the hotel complimentary airport shuttle for an unparalleled arrival experience. The private water taxi from the airport to the hotel was fantastic, particularly because I arrived on New Year's Eve and did not want to deal with crowds after a long flight. Dear Guest, Thank you for choosing Hyatt Centric Murano Venice for your most recent stay in town. Upon arrival we received a complimentary upgrade and when we asked for a room with at least some view of the water, they exchanged it without fuss for a great room on the top floor with a stunning bathroom. Again thank you and hopefully we will have the chance of seeing you in the future. We had been recommended this place by some friends of ours who stayed in 2021 and had an amazing time. Response from General Manager, Proprietario at Hyatt Centric Murano Venice Responded Jul 12, 2022 Dear garysandham, It is such a pleasure to read that you visit Venice regularly and that on this occasion you wanted to live the city from a different perspective by staying on Murano island. My only gripe was the bed could have been a little softer (it was very firm) and the pillows were synthetic not feather. This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Until then, we wish you only the best of travels moving forward. This is the version of our website addressed to speakers of English in the United States. There was an issue with the pre-arranged pick up at the airport - the pier was apparently occupied by the other boat, however neither hotel, nor Hyatt's boat captain bothered to let us know about that, so we had to stand in a freezing cold waiting for someone to pick us up much later than scheduled. Definitely could do with a jacuzzi though. Select an option below to see step-by-step directions and to compare ticket prices and travel times in Rome2rio's travel planner. Learn more at . There was no charge for this service, which was absolutely wonderful, as a private taxi costs from $100-$110 euros. Dear Monika Thank you for staying with us at Hyatt Centric Murano Venice on your most recent trip to Venice. Thank you again Francesca for accommodating our request! Best regards, Valentin Rttger General Manager, We had a lovely stay at the Hyatt, staff were extremely attentive and helpful. Hopefully no delays. Value. Tel: +39 0 41 273 1234 Take a look at ten Venetian hotels that are home to some, We just got back from an amazinggg trip to Venice. ', 'How much should I expect to pay? Dear Sergio S, We appreciate the time you took to post your feedback on your recent stay at Hyatt Centric Murano Venice. See more questions & answers about this hotel from the Tripadvisor community. With reasonable price point, for Venice, I have no hesitation to recommend it. ACTV S.p.a operates a ferry from Murano Museo "B" to F.te Nove "D" every 15 minutes. certain times of the day. told that after check-in there is nothing that they can do and I will have to pay for a whole stay; I had to ask her if she can at least give me free breakfast as I was leaving the day after, to which she agreed but only was willing to give one day of breakfast. But I must admit that , for just a two night stay, the dearth of such basic guidance and information definitely cast a blight on our enjoyment. Programs: Hyatt Globalist, Hilton Diamond, Programs: AA Platinum, Hyatt Globalist, Hilton Diamond. It looks like the public taxi doesn't leave until 4:50am at the earliest. Grazie mille, mikeleahair, for taking a moment to share your impressions on your 3-night stay. Hyatt Centric Murano Venice Hotel is within only 30 minutes' walk from the heart of the city. The two spaces together form the social, religious and political centre of Venice and are commonly considered together. We hope you will give us an opportunity to redeem ourselves in the future. On behalf of the entire Team and myself, I deeply apologize that you experienced so many difficulties during your stay with us. Which languages are spoken by the staff at Hyatt Centric Murano Venice? Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay. Your comment has been shared with our team as this is not the norm for our standards of service. Vaporetto stop just outside hotel so very easy to get around. We sincerely apologize for not living up to your expectations during your recent visit, as we always aim at delivering memorable experiences to every and each of our guests. How to Earn Airline Miles While Sheltering in Place, We Called and Asked: These European & Middle East Airlines Are Retaining Status, By logging into your account, you agree to our, Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG. Looks like they disabled the website odd. Stay at our urban lifestyle retreat along the waters of the Venetian Lagoon, Hyatt Centric Murano Venice. The location was ideal for us as a family travelling with 4 kids and elderly relative. Location. Many thanks for acknowledging our great location, amenities and services and most importantly our dedicated Team members who work hard everyday to make your stay an experience to remember and worth sharing. The hotel is located 20 minutes from central Venice on the vaporetto water bus, and it is super frequent. I was delighted to read that your first experience with us was memorable. What is the national COVID-19 helpline number in Venice? And not always succeeding. They helped with transportation (getting us a water taxi to the airport at 3:15am for an early flight out), recommendations on restaurants and clubs, and custom drinks in the bar. It is perfectly located in the middle of Murano 1min from the glass museum. Hopefully we will have the chance of welcoming you back in the next future. Dear ianoon, Thank you very much for your lovely review of Hyatt Centric Murano Venice. The hotel offers free transport to the airport . We had a very nice room on two floors . Massage and sauna facilities as well as fitness classes, fitness room and a gym area are offered on the premises. The Hyatt was a welcome change of pace. Room had no complimentary water, had to call for them to bring us some. Created to connect guests to the heart of the action, Hyatt Centric hotels are thoughtfully designed to enable exploration and discovery so they never miss a moment of adventure. ACTV boat dock happens to be right in front of Hyatt. Programs: SPG Titanium, United Premier 1K, Daily housekeeping option for elites during app check-in, Do Not Sell or Share My Personal Information, https://newsroom.hyatt.com/120919-Hytric-Reykjavik. Taxes and fees that are shown are estimates only. We had been recommended this place by some friends of ours who stayed in 2021 and had an amazing time. Indeed, our location is very convenient, and we are glad to read that you had the opportunity of relaxing a little far from the crowds. Hopefullywewillhavethepleasureofwelcomingyouback in the future toprovideyouwithanothermemorablestay. Venice, Veneto, Italy, 30141 . The suites are amazing, especially with the front view of the canal. Find all the transport options for your trip from Hyatt Centric Murano Venice to Venice right here. (ex. On my left, a guest asked in English and was given three different times. I would like to reassure you that this is not the level of service we generally provide, and it certainly does not meet our standards either. Overlooking Murano Grand Canal, Hyatt Centric Murano Venice offers a free shuttle service, upon availability, that will take you to/from Marco Polo Airport in 20 minutes, luxurious rooms and free Wi-Fi throughout. Leonardo Ometto. From AU$196 per night on Tripadvisor: Hyatt Centric Murano Venice, Murano. Quiet Location with Incredible Staff and Bartenders! Please contact the hotel representatives to learn more about the exact terms and conditions of this property. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. I would like to reassure you that this is not the level of service we generally provide, and it certainly does not meet our standards either. Hopefullywewillhavethepleasureofwelcomingyouback in the future toprovideyouwithanothermemorablestay. The suites are amazing, especially with the front view of the canal. I was super pleased with this as most hotels brush this celebration under the carpet however at this hotel it was not missed. In particular, it is concerning to read about your comments on the cleanliness levels as this is usually one of the most appreciated aspects of our guests. 12,035 were here. Airport shuttle service is excellent. Concerning your remark on the toiletries, Hyatt is eliminating single-use toiletries in favor of large-format bathroom amenities to reduce plastic waste. Hotel spotless, lovely room, great location, busy trip but peaceful and relaxing stay. I had an enjoyable one night stay at Hyatt Centric Murano. The duplex room was spacious, but very dirty. Dear Molobaab, It is amazing to learn you had such a memorable time with us on the island of the glass-makers and you had a satisfactory experience overall. Until then, we wish you only the best of travels moving forward. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Dear Walt Thank you for sharing about your stay at Hyatt Centric Murano Venice and for recommending us to future guests. The breakfast buffet had a wide variety of foods and definitely a bargain at 22 euros. Rome2rio displays up to date schedules, route maps, journey times and estimated fares from relevant transport operators, ensuring you can make an informed decision about which option will suit you best. Guests can be pampered with spa services at the spa and grab a bite to eat at the restaurant. Very clean and quiet, enjoyed our stay. Dear Carolyn Thank you for your gracious review of Hyatt Centric Murano Venice! Sincerely, Leonardo Ometto. Comfortable lounge areas all have a focus on art and local glass artwork. Can we bring our pet to Hyatt Centric Murano Venice Hotel? I will not hesitate to share your words of praise to the team, and Stan in particular, as this will serve as an encouragement to keep on delivering such high standards of customer service. ', 'Should I book online before I travel? I'll now give this property a 9 :) Given that there aren't many posts or comments on the property, feel free to reach out if you have questions. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We arranged for the hotel's boat/shuttle to pick us up at Marco Polo Airport and it was a cute little speedboat that delivered us directly to Murano. If you dont book a flexible rate, you may not be entitled to a refund. This is definitely a great benefit. Review collected in partnership with Hyatt Hotels. It is nice to learn you were happy with our location and ease of moving around thanks to the proximity to the water taxi pier. Please see our partners for more details. Today, it is one of the 11 museums run by the Fondazione Musei Civici di Venezia. I requested a transfer and they reserved a water taxi that will depart the airport three hours after I land. Also, it would have been nice to receive daily water and restocked tea. Would highly recommend and definitely go back, Excellent Location with Hyper Local Neighborhood Authenticity, & Excellent Staff Service & Atmosphere, We had an amazing time at the Hyatt Centric Murano. Nearby attractions include New Murano Gallery (0.4 km), Duomo di Murano Santi Maria e Donato (0.2 km), and Isola di Murano (0.4 km). It is important to us to make sure that our guests feel welcome from the beginning of their stay to the end and the complimentary boat does play a key role in the overall experience. Dear Sergio S, We appreciate the time you took to post your feedback on your recent stay at Hyatt Centric Murano Venice. So, our plan is to hike for 10 days in the dolomites, arrive to venice and stay in one of the fancy FHR amex hotels for a couple of nights, then move to murano centric for last two nights. We had a drink in the adjoining Gare cafe (which belongs to the hotel) - beware 3 Amoretti beers (small) and 2 Sprites came to 30!!! On behalf of the entire Team and myself, I deeply apologize that you experienced so many difficulties during your stay with us. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We werent that lucky. Listed as a UNESCO World Heritage site, a visit to Venice involves a romantic trip down the Grand Canal on a gondola, marvelling at the architecture of its historic buildings, sampling traditional Venetian dishes, and partaking in the annual Carnival celebrations, world famous for its elaborate Venetian masks. In particular, it is concerning to read about your comments on the cleanliness levels as this is usually one of the most appreciated aspects of our guests. About 6,000 local Murano Venetian residents make this location feel extra special with great restaurants, and one can hear the Venetian language (objectively/academically not a dialect). Until then, we wish you only the best of travels moving forward. The hotel also provides a free water taxi to and from the airport and to Venice which is brilliant. $202. Staff were excellent esp the Sommelier Stanislav in the Osteriva restaurant, he provided great suggestions regarding the food and wine - the food was exceptionally well presented and absolutely delicious - try the Meatballs and the Ravioli with scampi, fresh mushrooms, bisque and an authentic Tiramisu. In the meantime, we wish you only the best of future travelling experiences. Lagare Hotel Venezia - Mgallery By Sofitel). We look forward to welcoming you back to Hyatt Centric Murano Venice soon! We met a local 90 year old local named Elena who is a. regular at the cafe lounge, and she even sang to us since she and her husband used to be gondoliers. Deleting my entire post because the room service I was forced into because carrying out food is "dangerous" came at zero expense besides the five euro I found for the guy who brought it. Unacceptable, unhealthy and risky to have mold close to served food. The duplex room was spacious, but very dirty. We had a free night but needed a category 4 or below (none available in venice) and this was convenient for us as we were actually shopping for Murano glass. We are extremely sorry for the oversight in managing the decorative fruit on display at the buffet that you spoke of in your review. Short transfer to the main island busy trip but peaceful and relaxing stay areas all have a focus on and... The north of Italy, Venice is located 20 minutes from central on! For us as a private taxi costs from $ 100- $ 110 euros for about! 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