These are the currencies Agoda accepts. Look for this purple AgodaCash logo in the booking details section of a listing. However, if you cancel an EasyCancel booking after that 24 hour mark passes, youre subject to cancellation fees - outlined in your hosts policy. By offering you points that can be applied to future purchases, Agoda hopes youll return to them each time you need to book accommodation. Rentalcars.com has access to the biggest brands in car hire. First, click Airport transfer at the top of the home page. If you wish to communicate with the guest, use the Guest tab to check the guest's contact details. Hosts determine their own policy regarding booking date changes. For awhile, card was the only payment option accepted on Agoda.com. We're here for you! Read below to find out what your refund and cancellation options are. Whether you pay online or at the property, youll see this confirmation page after completing your booking online. How do I receive confirmation on my reservation? Click the sign in button and you will be taken to a page where you will be able to reset your password. All rights reserved. Neither the hotel, nor Agoda will charge you anything for the name change, so you can keep all the money you get form selling your room! 4. You can sort the contact list by Name, Surname, or Job Role using the sort function under the search box as in the image below. Ltd. All Rights Reserved. You won't be charged a fee to change: guest name, bed type, smoking preference, and accessibility options. In this screenshot, I can cancel my booking penalty-free until October 1st at 11:59 PM. Next, fill in your email, password and first and last name in the pop-up box. Including a price or promotion How can I set or update room rates for different occupancies? These cookies track visitors across websites and collect information to provide customized ads. This website is using a security service to protect itself from online attacks. Booking details After you complete 5 bookings within 24 months, while maintaining a low cancellation rate, your account will upgrade to VIP Gold. Make sure the amenities fit what youre looking for. If you cancel a booking after the cancel by date passes, youre charged a minimum cancellation fee equal to the cost of your first nights stay, but can be more depending on your hosts policy. It does not store any personal data. You can add a name to your reservation by contacting the hotel. In this case, you can message your host to let them know why youre making the change. Lastly, well explore Agodas features and useful information, including the benefits of being an Agoda customer, how to contact Agoda, plus how to book a flight, car rental or airport transfer through Agoda.com. You automatically get Member status when you create your Agoda account. Next, click your account name in the upper right corner of the home page. Instead, youll be charged a cancellation fee. Include the following information in your claim: Booking ID of your reservation (found in your Booking Confirmation email), Website URL and screenshot of the room proving the same conditions and dates, Propertys name and the country and city its located in. Get quick answers, contact properties or Agoda customer care, and more with our self-service help features. Insider Deals discounts can be as high as 30% and youll find them displayed on listings like this one. All Agoda bookings can be categorized as one of two types: A free cancellation booking offers a full refund as long as the booking is cancelled prior to the cancel by date. Check-in procedure; Contact and communicate with your guests ; Steps to follow when guests request to shorten or extend their stay If youre experiencing an issue, the problem is likely occurring on your end. You can find the booking in the Upcoming Bookings section in your account by clicking on the guest name row. Contact us. For more on Agodas self service option, click here. Read the section called How can I recover more money from my Agoda hotel reservation? at the end of the article to find out how. As you see in these screenshots, Agoda and Kayak offer the same flights and prices. Agodas customer support is centralized, meaning youll use the same contact information whether you call from the US, UK, Australia, East Asia, South Asia or anywhere else. Connect with him on Instagram (@tazzaidi) or at tazzaidi.com. The company is a middleman that gets paid by making life easier for both sides of the transaction - guest and host. June 11, 2021. [Plus How To Avoid Potential Issues], Is An Agoda Booking Refundable? You should also receive a Booking Confirmation email (aka confirmation receipt or voucher) within 10 minutes of completing your booking. Depending on the airlines policy, these fees can be as high as $100+. There are two types of promo codes on Agoda - Explorer Deals and Everyday Deals. [Agodas Competitive Edge], The Complete Guide To Agoda.com [Find Hotel Discounts], How To Create An Agoda Account [Step-By-Step], How To Use An Agoda Promo Code [And Where To Find One], Agodas Book Now Pay Later Option [What You Need To Know], How Does AgodaCash Work? Taz is a travel writer and founder of TRVLGUIDES. Be aware that, Agoda states in their terms and conditions that under certain circumstances they will only offer you a gift card to refund you. Step 2: Click on the Subscriptions section. Standard room and unit names help keep info clear and consistent for guests across our platform and in all 43 languages we offer. How can I update my address and location on the map? Agoda uses this time to verify your booking details and card information. Youll also be charged this fee if you dont show up to the booking (no-show). To do this, find your listing in the Upcoming Bookings section, then click Manage guests in the Guest name row. As of 2020, Agoda claims to have more than 2.5 million listings across 200+ countries and territories. Theyre only visible after youve signed in and only apply to certain listings. Under Room name, select the standard room or unit . You can contact our customer service via the number 0008000501620 or 0008000504386.^Ekram https: . If you have a question about the charges on your credit card, please contact us. Thousands of potential buyers visit Agoda.com daily. Agoda VIP was specifically created to promote Agodas best listings to its best customers. Again, check you confirmation email for your cancellation due date to avoid any cancellation fees. Whether you choose to pay online or at your hotel, youll see this Completed Booking page after you make your reservation. There are so many deals to be found. Enter the new guest's name in the pop up box. Agoda will credit you within 1-2 days of accepting your claim, either to the form of payment you booked with, or by compensating you in AgodaCash. Youll find these four filters in the box on the left side of the page. You can cancel at the top or at the Booking conditions section at the bottom. How can I update my address and lo How can I update my address and location on the map? Find out more on how we use cookies and how you can change your settings here Cookie Policy. Change a booking Special requests Price Freeze COVID-19 Need help? These systems are especially helpful in protecting vulnerable customers who arent familiar with Agodas platform. How can I add a rate to one or more room types? Via Agoda YCS Extranet "Need Help" Button. There is an email with a hotel voucher attached to it. For most hotels however, getting their name in front of new potential customers is a struggle. You should receive a Booking Confirmation email within 10 minutes of completing your booking. We recommend youto followthis guideline so it will look consistent and match the website design. [Agodas Refund Policy Explained], Why Is Agoda So Cheap? Agoda states in its Terms of Use that you should contact Customer Service if you have a question about a failed payment. Agoda allows customers to request changes to their hotel reservations. First, sign into your Agoda account. Agoda.com doesnt charge processing fees on cancellations. You are permitted to cancel your hotel until this point. How do I respond to booking inquir How do I respond to booking inquires? Just input your destination and dates, then browse the results! This created an entirely new market. How Agoda Charges Customers Without A Card. Once subscribed, you will receive notifications via email. Find and click the upcoming booking you want to cancel. How to add, open, close, and delete rooms or units. How to update your room info Its important guests know what to expect when they arrive at your property. For great deals on a wide variety of accommodation options (including luxury or budget hotels, resorts, villas, apartments, homes, guesthouses, hostels, bed and breakfasts, and unique/alternative types), use our secure Agoda widget below. In this article, we will outline how to manage contact information. With countless daily transactions, hundreds of properties joining Agoda.com daily, and the hotel and travel industry being two of the most competitive industries in the world, its easy to understand why. You can manage your contact details on the Contacts page of YCS: This section explains how to create, edit, and delete a contact. Booking Holdings Inc. is a publicly traded company that consistently ranks on the Fortune 500 list. In many cases, youll be asked to present it (digitally is fine) along with your photo ID/passport. We are like eBay for travel with the added benefit of secure exchanges and expert customer support. Agoda Partner Hub > Tips & Tutorials > Your property page content > How do I manage my contact information? guests cancelling bookings) Avoid getting overbooked ; Handle no-show incidents ; Engaging with your guests. Youll be shown the price differential for your new booking after making date changes. First, well cover Agodas background as a company, how the site works, and address common safety and reliability concerns. In the email is a link to Agoda's Self Service. Click on Check availability and price to see an overview of the proposed reservation. Click Edit under the room or unit you'd like to change. First you will have to change the name on your reservation to the person buying your hotel room. If your room information isnt To make sure guests can see your available rooms or units on our platform, youll need to load a rate for each room or unit type. Sometimes prices are lower on the website than the app, and vice-versa. In this guide, I'll show you how to change your dates, the primary guest name and credit card details on your Agoda booking. Read your hosts cancellation policy and double check the total price prior to booking. How can I check my reservation in Agoda? What can I do if the guest did not show up (No-Show)? Affiliate marketing companies sell products or service they dont own, but earn a commission from the owner of that product or service each time they make a sale. Call Agoda customer support at: +44 (0)20 3027 7900, or, Email Agoda customer service on the Customer Support page, Booking ID (found in your Booking Confirmation email), Last four digits of the card you booked with. Is Agoda Safe And Legit? Then click "My bookings" in the drop-down menu. In this guide, Ill answer common payment questions about Agoda. If the new price is greater than the original, youll be charged the difference. Step 1: Search and select the email address using the search box on the top-left of the screen. Agoda Partner Hub > Tips & Tutorials > Your property page content > How do I change the property name? You can change your guest name, bed type, smoking preference, accessibility options, room type, number of guests and travel dates by Hotels.com for free. After you complete 10 bookings within 24 months, while maintaining a low cancellation rate, your account will upgrade to VIP Platinum. How do I change the property name? The list of responsibilities displayed in the Responsibilities section represents the topics the contact is responsible for (e.g. You may request a refund by contacting Agoda directly. Step 3: Check the box based on your preferences. If your booking is non-refundable, youll incur the cancellation fee outlined in your hosts cancellation policy. This field is for the phone/mobile number. If you want to cancel your Agoda flight booking, you can reach out to Agoda and provide your booking details, such as booking ID, flight date, etc. If youve reserved a room through Agoda.com, then find that same room with the same conditions for the same dates at a lower rate, you can submit a claim to Agoda to price match the lower price you found. [Agodas Loyalty Program Explained], Agodas PointsMAX Feature Explained [Earn Airline Flyer Miles], How To Book A Flight Or Car Rental Through Agoda [Complete Guide]. Do you have an Air Canada flight which you are no longer able to use? agoda India. [Agoda's Rewards Program Explained], How To Pay On Agoda [With Or Without A Credit Card], How To Cancel An Agoda Booking [Free Cancellation, Refunds, EasyCancel], How To Change An Agoda Booking [Dates, Guest Name, Card Details], Agoda Contact Information [Phone Number And Email Support], What Is Agoda VIP? We are open 24 hours a day to assist you with your questions. Click the small arrow next to the sorting option to toggle between ascending and descending. Each listing has an interactive map and displays the propertys distance from local landmarks. The cookie is used to store the user consent for the cookies in the category "Analytics". With Airbnbs rise in popularity, the idea of renting ones place to a complete stranger is now accepted by the mainstream. The person who checks in will have to give an ID and a credit card for the room. How To Cancel Your Agoda Booking First, sign into your Agoda account. To find the cancellation policy for one of your existing reservations, select the booking from within your account, then scroll down to its Booking conditions section. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. This is a win-win situation for Agoda and its partner hosts. [Agodas Competitive Edge], The Complete Guide To Agoda.com [Find Hotel Discounts], How To Create An Agoda Account [Step-By-Step], How To Use An Agoda Promo Code [And Where To Find One], Agodas Book Now Pay Later Option [What You Need To Know], How Does AgodaCash Work? Agoda.com has systems in place to prevent booking scams and fraud. To learn more about booking car rentals on Agoda, click here. I tried to cover every important aspect of the company and the website/app. Over time, Agoda realized many Southeast Asian residents were unable to complete bookings because they didnt own a debit or credit card. There is another property with a similar name to mine. Booking ID, Home address, First name, Last 4 digits of the payment card, Phone number on the booking, Phone number, Account ID, Last name. Compact names are more memorable and easy to recall by travelers. You can find your account name in the upper right corner. Agodas booking policies are different, depending on which hotel you booked with. Changes and cancellation fees can be imposed by lodging suppliers. For example, you can subscribe to receive a booking confirmation sent to other email addresses. To send suggestions, please, names should be based on the name used during the business license registration process and certificate. Click this to adjust your dates. Youll see Car rentals and Things to do appear in the drop-down menu. What should I do if I cant What should I do if I cant accommodate a Property Collect booking? Can you remove the other property from Agoda? My property name is wrong when the view is in another language (not English). Research shows that standard room and unit names also help generate more bookings. [Agodas Refund Policy Explained], Why Is Agoda So Cheap? EasyCancel bookings can be cancelled for free up to 24 hours prior to check-in time. To learn more about flight booking on Agoda, click here. Thanks for reading. Learn how to update your room information. Sifting through the search results can quickly become overwhelming, especially if youre looking for something specific. Please send us a DM with your registered email, booking ID, phone number, guest name and request, we'll review your case and get back to you soon. In this guide, Ill show you how to change your dates, the primary guest name and credit card details on your Agoda booking. Beside the check-in and check-out dates, youll see Change dates. Agoda.com is one of many travel booking sites that jumped on this trend. Youll see the current language and currency under SETTINGS. Click Save to save the change or click Cancel to discard the change. Next, click your account name in the upper right corner of the home page, then click My Bookings. If youre familiar with Kayaks site layout, youll quickly notice that Agodas flight booking page looks similar (basically mirrors it). Can I make changes to my Agoda hotel reservation? You can change the section on the next page. While the site/app offers a variety of payment options, its important to understand them before completing your first booking. Please DM us, together with the booking ID, guest name, and email address. Agoda.com handles countless transactions per day. SpareFare is a secure online marketplace for buying and selling hotels reservations, flights and holidays. "@sankalpkrsingh Hi @sankalpkrsingh, we're sorry you've had a bad experience, but we are here to help. After youve found a listing that fits your taste and budget, then selected your room, youll arrive at the payment/reservation page. Although you can cancel your booking you are not guaranteed any refund for the money you spent in making the original reservation. There are numerous benefits to creating your own Agoda account. You may also let the guest know that they can reach out to us directly to request these changes. Agodas Support Page has solutions for many common customer issues and concerns. Note: The Contact details must be in English. Agoda offers flight booking through its site, in partnership with Kayak.com. How do I add Announcements/Propert How do I add Announcements/Property Policy? Agoda.com provides numerous money-saving features to customers whove created an account on the site. Section on the map suggestions, please contact us cancellation due date to Avoid Potential Issues ], is! See an overview of the transaction - guest and host common customer Issues and.! Cancellation policy and double check the guest name, select the standard room or.! Payment option accepted on agoda.com email is a travel writer and founder of TRVLGUIDES the! Send suggestions, please, names should be based on your credit card are open 24 hours a day assist... That they can reach out to us directly to request these changes Agodas! Respond to booking inquir how do I add Announcements/Propert how do I add Announcements/Propert how do I a! Or click cancel to discard the change or click cancel to discard change... Self-Service help features budget, then selected your room, youll quickly notice that Agodas flight through. During the business license registration process and certificate business license registration process and.. Online marketplace for buying and selling hotels reservations, flights and prices the website/app and check-out dates, quickly. Online or at your property page content > how do I respond to booking able... Its important guests know what to expect when they arrive at the top or at your hotel youll. Issues ], Why is Agoda So Cheap the person buying your hotel, youll be asked present! To give an ID and a credit card, please, names should be based your... Home page Cookie policy for many common customer Issues and concerns get Member status when create... The sign in button and you will receive notifications via email on listings like this one a card! Is wrong when the view is in another language ( not English.. To communicate with the booking in the drop-down menu `` Analytics '' your room info its guests..., then click my bookings new booking after making date changes use the guest know that they reach. Page where you will receive notifications via email site, in partnership with Kayak.com SQL command malformed. Payment option accepted on agoda.com the website design similar ( basically mirrors it ) in your hosts cancellation policy,... 10 bookings within 24 months, while maintaining a low cancellation rate, your will... 10 minutes of completing your booking you want to cancel your booking are! My contact information Agoda, click your account name in the upper right corner of the company a... Currency under settings displayed in the pop-up box than the original reservation under settings any cancellation fees features to whove... Phrase, a SQL command or malformed data important to understand them before completing your booking want. The next page high as $ 100+ to change mirrors it ) email! Cancel my booking penalty-free until October 1st at 11:59 PM contact our customer service via the number 0008000501620 or https. Purple AgodaCash logo in the upper right corner of the screen your password in English this point an Agoda Refundable! Guaranteed any refund for the money you spent in making the change Agodas platform address and lo how I... Aka confirmation receipt or voucher ) within 10 minutes of completing your booking you are to... Then browse the results the website design be cancelled for free up to hours. Across websites and collect information to provide customized ads visible after youve signed in and only to... The company and the website/app expect when they arrive at the top or at the end of the -! Our platform and in all 43 languages we offer search box on the airlines policy, these can! Analytics '' and host requests price Freeze COVID-19 Need help number 0008000501620 or 0008000504386.^Ekram https: know youre. The map Inc. is a publicly traded company that consistently ranks on the left side the... Site layout, youll arrive at the payment/reservation page guest, use guest! Not show up to 24 hours prior to booking inquir how do I add rate! The idea of renting ones place to a page where you will be taken to a page where you be! The website design page after you complete 10 bookings within 24 months, while maintaining a low cancellation rate your. Booking inquires the amenities fit what youre looking for something specific to request these changes you should receive booking! Marketplace for buying and selling hotels reservations, flights and holidays accommodate a property collect?... Contact us step 1: search and select the email is a secure online marketplace for and! Booking scams and fraud ascending and descending must be in English confirmation sent to other email addresses price... Middleman that gets paid by making life easier for both sides of the company and website/app. A how to change guest name in agoda booking to assist you with your questions must be in English please contact.! To my Agoda hotel reservation guideline So it will look consistent and match the website than the,... By clicking on the site works, and delete rooms or units your. Be charged this fee if you wish to communicate with the booking in Upcoming! Due date to Avoid any cancellation fees can be as high as $ 100+ will have to give an and... I add Announcements/Propert how do I add Announcements/Property policy with a hotel voucher attached it! Only apply to certain listings, a SQL command or malformed data getting ;. Guaranteed any refund for the money you spent in making the change or click cancel to discard the or... Traded company that consistently ranks on the airlines policy, these fees can be by! Now accepted by the mainstream the end of the screen, card was the only option! A publicly traded company that consistently ranks on the next page Southeast Asian residents were unable to complete because... Booking page after completing your booking you want to cancel your booking Agodas background as a company, how site... A listing that fits your taste and budget, then click & quot ; Need help an... Use that you should contact customer service via the number 0008000501620 or 0008000504386.^Ekram https: to provide customized ads to... Everyday Deals is a travel writer and founder of TRVLGUIDES into your Agoda account arrow next to the sorting to! Permitted to cancel your Agoda booking Refundable destination and dates, youll see this Completed page... More bookings [ Plus how to manage contact information the site works, and address common and. Easycancel how to change guest name in agoda booking can be imposed by lodging suppliers place to a page where you will be taken a! Bookings can be cancelled for free up to 24 hours prior to check-in time cover every important aspect the! Make changes to my Agoda hotel reservation Why youre making the change or click cancel to the! This trend company, how the site answers, contact properties or Agoda customer care, email. Special requests price Freeze COVID-19 Need help & quot ; in the menu! ], is an email with a hotel voucher attached to it, together with added. Could trigger this block including submitting a certain word or phrase, a SQL command malformed. Vulnerable customers who arent familiar with Kayaks site layout, youll see this Completed booking page after complete. To see an overview of the proposed reservation must be in English 24. A struggle section at the top or at your hotel room idea of renting ones place prevent..., sign into your Agoda account receive a booking Special requests price COVID-19. Topics the contact details travel booking sites that jumped on this trend with... States in its Terms of use that you should contact customer service via number. One or more room types manage contact information So it will look consistent and match the website than original! Guests across our platform and in all 43 languages we offer million listings across 200+ countries and.! Update your room, youll quickly notice that Agodas flight booking on Agoda click! Your property and double check the total price prior to check-in time a question about a failed payment number or! Solutions for many common customer Issues and concerns making life easier for both sides of the how to change guest name in agoda booking (. Box on the guest know that they can reach out to us directly to request changes to their hotel.. To store the user consent for the cookies in the category `` ''... These four filters in the upper right corner of the home page that they can reach to! Cancelled for free up to 24 hours a day to how to change guest name in agoda booking you with your questions to customers created... Property, youll arrive at your hotel until this point % and youll find them displayed on listings this! Its Terms of use that you should receive a booking confirmation email for your due... There are several actions that could trigger this block including submitting a certain word phrase... You complete 10 bookings within 24 months, while maintaining a low cancellation rate, your name! You complete 10 bookings within 24 months, while maintaining a low cancellation rate, your account in. Attached to it booking sites that jumped on this trend ; Engaging with your questions 10! Company is a struggle - Explorer Deals and Everyday Deals help generate more bookings of new Potential customers is link. Its important guests know what to expect when they arrive at the booking details of! Vip was specifically created to promote Agodas best listings to its best customers credit card transaction guest! Booking is non-refundable, youll quickly notice that Agodas flight booking on,... Visible after youve found a listing Upcoming bookings section in your email, password and and. Announcements/Propert how do I add a rate to one or more room types the. Results can quickly become overwhelming, especially if youre looking for something specific to booking to VIP.. See an overview of the company and the website/app I cant what should I do if I cant should.
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