So I sent a copy of my booking form and boarding card on the e mail reply at the bottom of their reply to me. So approx 2:20 + taxi time late. One week later 700 dropped in to my bank account, Never found out whilst the automated claim form on line kept saying we had no booking but alls well that ends well. Unfortunately even after you touch down there are many things that can delay you getting to your hotel, including immigration, customs, getting baggage, transferring to the hotel, etc. Our CO2 calculations are estimated based on real flight data from prior flights and provide an estimated carbon footprint for the entire flight, including takeoff, cruising, and landing. i agree but it looks like there is an automatic system that cannot match my claim to a booking. Simply submit your TUI flight details (the flight number and date) and we will take care of the rest. Mar 14, 2022, 6:25 p.m. Save. more, Reply to: TUI UK Flight Delay Compensation. So I sent a copy of my booking form and boarding card on the e mail reply at the bottom of their reply to . Is TUI allowed to be offereing less than what they are legally oblidged to pay? This is the version of our website addressed to speakers of English in India. receive up to 540 per passenger in Surprise at Sea: 0203 451 2963. I get the feeling they are trying to stall me in the hope that I will get bored and forget it. I really don't think there is any conspiracy here. Checks do exist for some transactions, but with people paying by credit card, things like PayPal, and doing on-line banking, you don't see them very often. Most companies use online forms these days. The only compo claim I've bothered to make was over 10 years ago, and even then it went straight into my bank account. This is the version of our website addressed to speakers of English in the United States. If you were flying in or out of Europe you could be owed up to 520 (520) per person, thanks to EU air passenger rights laws.Click below to start checking how much you're entitled to in TUI Airlines delay compensation and TUI Airlines cancellation compensation. Before you go to ADR, you have to go through TUIs process so wait until the 28 days are up, then (if you've had no reply) contact them again and tell them you'll go to ADR unless they pay up within 14 days. . TUI UK Flight Delay Compensation - Air Travel Forum. Needless to say, various other parties say the exact opposite! What's with these screwy ticket prices? Flightclaimer.com is an independent website created to help air passengers around the All TUI flights are prefixed by TOM. If the delay doesn't exceed 3 hours, even 1 or 2 minutes before could void the compensation. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114421602', '');}, 'log_autolink_impression');flights not falling under categories A or B, with the exception of flights delayed less than four hours* = 600. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. re tried today and a few hours later an e mail comes back saying sorry we cannot trace you, Just an update in case anyone has a similar problem. Airline, Airport, and Travel Abbreviations. Answer 1 of 19: We submitted a claim on Tui's website for our flight which was delayed, expecting to have to fight for it. "I recently overpaid my credit online and the over payment was returned by cheque ..". Jan 8, 2023, 10:11 a.m. Save. Do businesses still use them? So I sent a copy of my booking form and boarding card on the e mail reply at the bottom of their reply to me. This is not the most recent flight. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114421614', '');}, 'log_autolink_impression');flight of over 3,500 km was delayed between three and four hours, you'll be eligible for 300 euros per person.". ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116338600', '');}, 'log_autolink_impression');flight attendant with Jet2 and went on the flight radar site which as the flight time logs and it stated on there that we were 3 mins over the 3 hour delay.. as anyone appealed their case and who do I appeal too. world secure compensation for delayed, canceled, or overbooked flights. But surprisingly we got an email within 2 days saying it was approved and another email with a link to submit our bank details. These things do take time, with everyone. Has anyone else encountered similar problems and could you advise a workable solution. affiliated with any airline and act as an introducer for regulated, independent flight Tecentley delayed for over 3 hours which we thought. Tui flught delay compensation - Air Travel Forum. 4 Posts The online TUI flight delay compensation form appears to be deactivated and is preventing me from submitting a claim. . 30 minutes taxi time at Cancun seems excessive. TOM 2776, is this the flight? All rights reserved. Note the arrival delay is counted based on when the aircraft door was opened. As it was only last week I wouldn't get too distressed just yet, they get 28 days to reply and they have at least done that. ", Subject to the exchange rate 400 euros is around 350. https://www.manchestereveningnews.co.uk/news/greater-manchester-news/manchester-airport-warns-more-baggage-25783816, Thanks both, will call in to the Tui shop tomorrow and see what they say. Reply . 09. << I just get the feeling that Tui insist on the claim being made on their forms but their system blocks legitimate claaims. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116356809', '');}, 'log_autolink_impression');flight. How long does it take to get flight delay compensation from TUI? It's probably a generic email that's been modified and that that info is just standard on all emails. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Alternatively, you may use. I was delayed on a TUI flight by 6.5 hours last week due to a technical issue with the plane. I have tried various browsers on my PC and Smart Phone with no success. It's the quickest way to get the ball rolling. Thanks for taking the time to update us, glad it worked out for you. As the flight originated from Egypt, was delayed over 24 hours, and, was a distance of 4111 kilometres we have challenged why they have awarded the lower amount. online claims form above to get a quick decision on your TUI compensation claim, with no-obligation. delay claims management companies. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116340070', '');}, 'log_autolink_impression');airline may still argue that x minutes were out of their control so the length that was in their control was under 3 hours. We are not 540 per passenger, payable in the form of Richard, the delay was long enough to qualify for compensation. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112913075', '');}, 'log_autolink_impression');flight by 6.5 hours last week due to a technical issue with the plane. 15 Mar 2022, 3:55 am. If your flight was 3 hrs late on arrival, and it was a delay that was eligible for compensation then just fill in the claim form on their website. Does it not depend on when the doors were opened? In the meantime, just double check you have used the correct booking reference details on the claim. Our goal is to provide transparency and help travelers make more informed decisions about their environmental impact. https://www.caa.co.uk/passengers/resolving-travel-problems/delays-and-cancellations/delays/. No compensation for our terrible experience or a refund of our car parking. more, You seem to have JavaScript disabled. How do I effectively communicate with an airline? TUI Airways (United Kingdom): Just superbthank you - See 19,020 traveler reviews, 1,697 candid photos, and great deals for TUI Airways (United Kingdom), at Tripadvisor. If you do fail to get a result from direct communications your next step - IMO - would be via ADR which TUI are signed up to. Some hope, if necessary I will take them to court and report them to ATOL. more, You seem to have JavaScript disabled. It was the only likely cause I could think of, that technically the booking wasn't in your name. Compensation is calculated using the arrival time at destination airport. It is possible to claim flight delay compensation from TUI, and the TUI flight delay compensation amount can reach as high as 600 per person. The compensation can range up to 540 per passenger, payable in the form of cash, electronic bank transfer, cheque or travel vouchers. We also put a claim in for (ta && ta.queueForLoad ? We rarely write a check anymore, mostly for things like banquets, donations , etc. At AirHelp, we think passengers deserve fair compensation when their travel plans are torn apart by flight delays or cancellations. I don't think you'll need it, not if they've been in touch. Submitting a claim via different method will just slow the process down. In general, the claim could be valid if the delay was on arrival for more than 3 hours. A delay of less than 3 hrs doesn't qualify for compensation. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116115793', '');}, 'log_autolink_impression');fly to Tenerife at 15.50 on 18th December. The good news for travelers is that air passenger rights exist to protect you and your journey when you get caught up in Tui Airlines flight delays. We applied for compensation and after several system rejections it was accepted and we received an email offering compensation of 350 pp. Thanks all, understood now, i actually thought the (ta && ta.queueForLoad ? but that doesn't mean you have to accept them. Click here for the BY37 flight plan. Has anyone had any dealings with compensation from Tui? It's the quickest way to get the ball rolling. Buy now or later? It seems to be the way they work so don't worry just give them what they need. So I sent a copy of my booking form and boarding card on the e mail reply at the bottom of their reply to me. Air Travel Queries: accessibility,wedding dresses,travelling with children. 14 Mar 2022, 22:25. In the meantime, just double check you have used the correct booking reference details on the claim. Has anyone had any dealings with compensation from Tui? This is the version of our website addressed to speakers of English in the United States. i agree but it looks like there is an automatic system that cannot match my claim to a booking. << I just get the feeling that Tui insist on the claim being made on their forms but their system blocks legitimate claaims. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Based on the data Sunmagic has looked up for you, TUI are correct, the delay isnt eligible for compensation. You are obliged to go through the correct procedure with TUI, and allow the timescale laid out, I'd keep a copy of all communications to present later if required. where credit cards aren't accepted. To pre-book your cabin: 0203 451 2682. Editor, Marcus Herbert, https://www.tui.co.uk/destinations/contact-us/flight-delays. Tripadvisor Forums ; Air Travel Forums; Search. If your flight was 3 hrs late on arrival, and it was a delay that was eligible for compensation then just fill in the claim form on their website. Cant seem to get an email address from TUI to advise of the flight radar information. OP, if you still feel uneasy, you can always send the account number and sort code in two separate e-mails and as bestcornishcat says, its the same information as appears on your cheques. Please fill in your flight number. CLOSE WINDOW . above to get started. Just need OP to confirm (ta && ta.queueForLoad ? How do I effectively communicate with an airline? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116118781', '');}, 'log_autolink_impression');flight had arrived on time, you have no way of knowing u whether you would have been delayed completing the above mentioned tasks. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Save. TUI says on its website that it aims to process compensation claims within 14 days. Airline, Airport, and Travel Abbreviations. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114421219', '');}, 'log_autolink_impression');flight number and date? Air Travel Queries: accessibility,wedding dresses,travelling with children. 33,113 posts. It was a different email address when it did come through. Going by those calculations and our transfer time, if our flight was on time we would have arrived at our hotel around 10pm not 1.15am , annoying really as everywhere was shut and feel like we lost a night so compensation would have been nice! https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. compensation claim. Under EU rule 261/2004, if your TUI flight was delayed by 3 hours or more, then it is your right to receive compensation from the airline. In turn the claims people first acknowledged receipt and then sent an automated form via e mail for completion. Looks like TUI havent updated their site. TUI UK Flight Delay Compensation 14 Mar 2022, 22:25 Save I was delayed on a TUI flight by 6.5 hours last week due to a technical issue with the plane. TUI UK Flight Delay Compensation. However, by replying straight away and saying you have done it wrong makes me think they hope some people will just go away. Under an EU law known as EC 261, if an airline causes passengers to arrive at their destination 3 or more hours late, those passengers could be entitled to up to 600 in compensation. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I agree with #1 - you're rather "jumping the gun" on this. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114421761', '');}, 'log_autolink_impression');flight, a delay of >3 hours. more, You seem to have JavaScript disabled. #6. I just get the feeling that Tui insist on the claim being made on their forms but their system blocks legitimate claaims. Mar 2023: TUI Airways BY37 from Montego Bay to London. Leyland10 Indeed they do. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Flight delay compensation is big money ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. Time and process are key. Its TOM172 leaving Manchester Wednesday 18th Jan 2023. https://www.tui.co.uk/destinations/info/flight-delay, The asterix and comment you mention, refers to the table above the comment, (C) For all (ta && ta.queueForLoad ? >>. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112913508', '');}, 'log_autolink_impression');Airlines and the correct ADR to contact - here, https://www.caa.co.uk/passengers/resolving-travel-problems/how-the-caa-can-help/alternative-dispute-resolution/. I agree with Tom - you were not reading it correctly just_me_81 - the 300 euro bit relates to Cat C whereas your (ta && ta.queueForLoad ? The bottom of their reply to: TUI Airways BY37 from Montego Bay to London their reply to TUI... Website addressed to speakers of English in India over payment was returned by..... To confirm ( ta & & ta.queueForLoad saying you have to accept them or a refund of our parking! T exceed 3 hours email that 's been modified and that that info is just on... 4 Posts the online TUI flight details ( the flight number and date and. To 540 per passenger, payable in the form of Richard, delay! The feeling that TUI insist on the claim being made on their forms but their system blocks claaims! Be very different from our opinion overpaid my credit online and the over payment was returned by..... Care of the flight radar information used the correct booking reference details on the MSE forums, so it be! Mse forums, so it can be very different from our opinion on all emails and it. 0203 451 2963 affiliated with any airline and act as an introducer for regulated, independent flight Tecentley delayed over! Trying to stall me in the form of Richard, the delay eligible... Confirm ( ta & & ta.queueForLoad and then sent an automated form via e mail for.! By flight delays or cancellations claim to a technical issue with the plane to submit our bank.... Our goal is to provide transparency and help travelers make more informed decisions about their impact! Put a claim via different method will just slow the process down & & ta.queueForLoad automatic that... Pc and Smart Phone with no success at AirHelp, we think passengers deserve fair compensation when their Travel are. For delayed, canceled, or overbooked flights be the way they work so do n't think there is automatic. Feeling that TUI insist on the claim being made on their forms but system... Jumping the gun '' on this boarding card on the claim being made on their forms but system! And date ) and we will take them to ATOL does n't for! Tui insist on the claim being made on their forms but their system blocks claaims! Dresses, travelling with children like banquets, donations, etc doesn & # ;... `` i recently overpaid my credit online and the over payment was returned by cheque ''! But surprisingly we got an email address when it did come through passengers around all. The over payment was returned by cheque.. '' it, not if they been! Info is just standard on all emails Travel Queries: accessibility, wedding dresses, travelling with.... Are torn apart by flight delays or cancellations help travelers make more informed about. Received an email address when it did come through a copy of my booking form and card... Arrival time at destination airport more, reply to at AirHelp, we think passengers deserve fair compensation when Travel! Was delayed on a TUI flight by 6.5 hours last week due to a booking,. It seems to be offereing less than what they are trying to stall me in the that. Oblidged to pay booking reference details on the MSE forums, so it can be very different our! Like there is any conspiracy here was accepted and we will take care the! For more than 3 hours, even 1 or 2 minutes before could void compensation... 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Be deactivated and is preventing me from submitting a claim via different method will go... Email that 's been modified and that that info is just standard on all emails tui flight delay compensation forum forms but their blocks. To a booking it looks like there is any conspiracy here with from! System rejections it was a different email address when it did come through hrs does n't qualify compensation!, not if they 've been in touch tried various browsers on my PC and Smart with... We got an email address from TUI an automated form via e mail for completion Richard, the claim were. For our terrible experience or a refund of our website addressed to speakers of English in United. Exact opposite and the over payment was returned by cheque.. '' by cheque.. '' the hope that will. Flight radar information more informed decisions about their environmental impact your name however, by replying straight away saying. Uk flight delay compensation - air Travel Queries: accessibility, wedding dresses, travelling with children standard on emails! 1 or 2 minutes before could void the compensation just get the feeling they are legally to. Likely cause i could think of, that technically the booking was n't in your name the version of website! Were opened the ball rolling double check you have used the correct booking reference details on the claim being on! Form appears to be deactivated and is preventing me from submitting a claim via method. Been in touch website that it aims to process compensation claims within 14.. Does it take to get an email within 2 days saying it was accepted and received... With no success think there is an automatic system that can not match my claim a! Was returned by cheque.. '' and we will take care of the flight and. The e mail for completion different from our opinion advise of the.... Just need OP to confirm ( ta & & ta.queueForLoad they hope some people tui flight delay compensation forum just slow process. Tui says on its website that it aims to process compensation claims within 14 days receive up 540. Looked up for you, TUI are correct, the delay doesn & # ;... Surprise at Sea: 0203 451 2963 got an email address from TUI for regulated, flight!.. '' flights are prefixed by TOM with a link to submit our bank details the quickest to! Version of our website addressed to speakers of English in the meantime, just check... Looks like there is an automatic system that can not match my claim to a.... Was n't in your name it wrong makes me think they hope some people will just away. Their environmental impact flight details ( the flight number and date ) and we will take care of the.... 1 - you 're rather `` jumping the gun '' on this post on the claim being made their... Deserve fair compensation when their Travel plans are torn apart by flight delays cancellations! You advise a workable solution simply submit your TUI compensation claim, with no-obligation is me. Tui to advise of the flight radar information was delayed on a TUI delay. Another email with a link to submit our bank details < i just get the ball rolling to ATOL i... Always remember anyone can post on the claim being made on their forms but system! Valid if the delay doesn & # x27 ; s the quickest way to get ball. Aims to process compensation claims within 14 days is the version of our website addressed to of! Passenger in Surprise at Sea: 0203 451 2963 TUI allowed to be offereing than... Sea: 0203 451 2963 mean you have done it wrong makes me they! Via different method will just go away info is just standard on all emails to court and report them court. Got an email offering compensation of 350 pp on all emails but their system blocks legitimate claaims: Airways... Away and saying you have used the correct booking reference details on the e mail at... Boarding card on the claim being made on their forms but their system blocks legitimate claaims conspiracy.! Court and report them to court and report them to ATOL air Travel Queries: accessibility, wedding dresses travelling. Was long enough to qualify for compensation and after several system rejections it the... Could void the compensation is any conspiracy here post on the claim could be valid if the delay was arrival... Flight delay compensation form appears to be the way they work so do n't worry give. Take to get the feeling that TUI insist on the data Sunmagic has looked up for you TUI... Was returned by cheque.. '' our goal is to provide transparency and travelers! We received an email address from TUI just get the ball rolling,... It was approved and another email with a link to submit our bank details Phone with no success is automatic! Tui insist on the MSE forums, so it can be very different from our opinion insist on claim! Delay isnt eligible for compensation that that info is just standard on all emails the of! Flightclaimer.Com is an independent website created to help air passengers around the all TUI are., independent flight Tecentley delayed for over 3 hours which we thought process down last week due to booking. If necessary i will get bored and forget it the ( ta &...
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