Please do check our Facebook, Twitter, and Instagram pages for promos that you might be interested in. We stayed in the room with pool access. The resort is also just 4.3 miles from Honda Bay and 49 miles from the Puerto Princesa Subterranean River National Park. This lets us know that our reviews come from real guests, like you. Required fields are marked *. Though there are thousands of beautiful, Rivers have attracted travelers for their beauty, their bountiful supply for fishing, their fun and engaging rapids for water rafting, their leisure flow which makes for fun days of tubingthe list goes on and on. Staff like Alex makes the difference of being in a nice place or an excellent experience, Dear Mr./Ms., Greetings! Princesa Garden Island Resort & Spa is an oasis of tranquility in the middle of Puerto Princesa. Other issues were the ants crawling on the walls all over the room, the crabs on our patio stairs and no hot water in the shower. Bathrooms include showers with rainfall showerheads, and hair dryers. We also visited other rooms of my officemates as well and always in awe of the design or interiors most especially the Seaview room. Wi-Fi is free throughout the property, but it can be spotty. . We are glad to have been able to make it memorable and enjoyable for you and your partner. You can only leave a review within 28 days after check out. Nice Place for a short break however. Decided on a short break here as we had not visited Palawan. Dear Mr./Ms. I highly recommend that you try their pastas and pizzas. Free parking, free boat transfers to a nearby sandbar (a five-minute ride away), and free airport transfers are additionally offered. Please note that your comments are shared with all the Managers and staffs and rest assure that we will continue to provide quality service to all our guests in order to meet your expectations. The room had plenty of room, clean, beautifully decorated, and the pool access was to die for. Princesa Garden resort managed to deliver the worst experience of any hotel I have stayed at.The staff made us feel unwelcome, wasted our time with their inability to coordinate & as of the writing of this review scammed us of fees they made us pay for services they did not deliver during our stay and "promised to refund us". Dear 6googleu,Mabuhay! Globally a good Experience, nice room with bath, view on the pool, staff were attentive and smiling kudos to Joseph and Joseph (waiter and cook), location is great 5mn from the airport and 1h from the underground river, My Big issue is the quality and the price of the food, please wake up you can eat in the city half the price and way better quality !!!! Now $97 (Was $173) on Tripadvisor: Princesa Garden Island Resort & Spa, Puerto Princesa. Bike rentals are also available for one hour of free use. The team strives to create memorable experiences to our guests and we are heartened that we have made your stay enjoyable in every aspect. See 1,022 traveler reviews, 1,777 candid photos, and great deals for Princesa Garden Island Resort & Spa, ranked #4 of 127 hotels in Puerto Princesa and rated 4 of 5 at Tripadvisor. Tomato and Basil Cuisina Italiana looks out over the pool and specializes in, unsurprisingly, Italian cuisine such as wood-fired pizza. -The Management, We have stayed in Princesa Garden last week for three days. Rice is the hotel's all-day option serving local and international fare plus buffets and cultural shows during periods of high occupancy. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement. The breakfast was delicious and servers were helpful. Dear Mr./Ms. Please note that your comments are shared with all the Managers and staffs and rest assure that we will continue to provide quality service to all our guests in order to meet your expectations. It is delightful to hear that you had an enjoyable stay. It is delightful to hear that you had an enjoyable stay. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The 78 room resort centers on its Asian-themed architecture infused with a native touch, which blends in completely with the foliage surrounding the resort. We stayed for 4 nights hoping our experience would get better but it never did. We truly appreciate your favorable comments during your stay with us. and Best, Princesa Garden Island Resort and Spa #escapecompletely. Now $101 (Was $181) on Tripadvisor: Princesa Garden Island Resort & Spa, Puerto Princesa. Choose from our spacious suites, pool access rooms or the Water Villa located atop tranquil waters and indulge yourself. There's not much variation among room types in terms of decor, as all have a handsome design of woodgrain floors, dark wood-and-wicker furniture and headboards, brown curtains, and grayish-teal accent walls and decorative features. Please do check our Facebook, Twitter, and Instagram pages for promos that you might be interested in. There's also a fish spa and in-room treatments are available. See 1,024 traveler reviews, 1,805 candid photos, and great deals for Princesa Garden Island Resort & Spa, ranked #4 of 127 hotels in Puerto Princesa and rated 4 of 5 at Tripadvisor. I would definitely be back here. The world at large calls many people to explore. Golden Elephant Seafood Village focuses on pan-Asian food with lots of seafood on the menu and opens for lunch and dinner. -The Management, The Restaurant Golden Elefant, ist very nice and Lovly Place. Are they entitled with the free breakfast also? Rooms are lovely & really liked the evening deliveries of Philippines food treats. Best, Princesa Garden Island Resort and Spa #escapecompletely. Please do check our Facebook, Twitter, and Instagram pages for promos that you might be interested in. Tripadvisor performs checks on reviews. Salo lounge for evening drinks & live singer is great service. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Tips for travelers : bring your mosquito repellant !!!! Princesa Garden Island Resort and Spa is an idyllic retreat that offers guests a luxurious escape filled with comfort, relaxation, and adventure. It is delightful to hear that you had an enjoyable stay. To get the overall score that you see, we add up all the review scores weve received and divide that total by the number of review scores weve received. Get exclusive access to member-only deals by email. Note that guests submit their subscores and their overall scores independently, so theres no direct link between them. We hope that you will give us a chance to restore your confidence in our resort in the near future. Dear Lizcherrys,Mabuhay! It was our pleasure to have you with us. Thank you for choosing Princesa Garden Island Resort & Spa for your recent stay in Puerto Princesa. Thank you Princesa Garden Island Resort and Spa for a wonderful experience!!! by Travel and Tours | Feb 5, 2023 | Uncategorized | 0 comments. A damage deposit of PHP 2000 is required on arrival. just take care of that, Dear A2363KVleod, Mabuhay! The place is clean and offers a wide variety of amenities and promos. The department of tourism should shut this place down for how bad they treat their guests. If we find any, we delete them and, if necessary, take action against whoever is responsible. We truly appreciate your favorable comments during your stay with us. They greet every visitors kindly. Best, Princesa Garden Island Resort and Spa #escapecompletely. Don't forget to visit the sand bar. Overall there is a good service, food is good and staff are courteous.. the amenities are good and lookingn forward to the ongoing expansion to cater more visitors. Subscribe to stay up to date! Each room, suite and villa has a flat-screen cable TV, safe, seating area and a private bathroom comes with a shower and free toiletries. Thank you for taking the time to tell us about your recent experience while staying at the Princesa Garden Island Resort and Spa. Princesa Garden Resort and Spa is a perfect place to have your training/seminar as it has excellent sound system and very accommodating staff. The best service and breakfast served everyday! Moreover, it is always a special treat for us to learn of the wonderful time our valued guests had at our resort. Best kudos to Ms Mean and all the staff behind this great and wonderful service God bless the works of His Hands in this place! Each review score is between 1-10. It is ideally located for both leisure and business travelers who want a taste of what Palawan has to offer. So after communicating with Mary and Sir Penn, they were so kind enough to take the role (despite their Peak Season), and paid attention. For its price, I would say, management should have paid more attention to housekeeping. Save my name, email, and website in this browser for the next time I comment. Palawan Butterfly Ecological Garden and Tribal Village, Palawan Special Battalion WW2 Memorial Museum. There are more places to choose from in the, Caniguiran Brgy. - Have a sweet escape at Princesa Garden. This was a HUGE splurge for us, and it is extremely overpriced for what theyre offering.Upon arrival, our room wasnt ready right away so the front desk told us to wait at the restaurant or pool. Rooms open to balconies. Best, Princesa Garden Island Resort and Spa #escapecompletely. The semi-open lobby makes a lovely first impression, with high wood-planked ceilings featuring an interesting bamboo light structure strong from the rafters, plus a thatched reception desk to alert guests of the tropical flare to come elsewhere in the resort. + Complete inability of the staff to answer direct questions or provide solutions to problems -- this made us almost miss our flight. Princesa Garden Island Resort & Spa offers a variety of room types, ranging from entry-level Princesa Classic that start at 35 square meters (115 square feet) up to 173-square-meter (1862-square-foot) Two-Bedroom Luxury Suites. Please see our partners for more details. Complimentary bottled water is also available. Staff was very friendly and accommodating but room was in a consistent wet status. Sorry but felt ripped off with our stay. For a so-called 5-star hotel with NO 24-hour hot shower in room, totally a joke.. Dear Mr./Ms. Guests are served a welcome drink upon arrival at the resort, which has its own tour desk. Please check our partner sites when booking to verify that details are still correct. On the wedding day itself everything was all organised for us and I can't thank enough Sir Jerson for going the extra mile for us. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The water villa was amazing. This place is approximately 10-15 mins from the airport. My kids enjoyed the slides of the resort while my husband and I enjoyed the tranquil ambiance at the sandbar. To save at this property, all you have to do is sign in. Accommodation and facilities were great, all staff from front desk, to restuarant, to house keeping and security, all were so friendly, courteous, accommodating and professional. It is encouraging for us to hear that we have done a job well done. From the minute we entered the property, our jaws dropped on how beautiful it's grounds are. Since we aim to reduce carbon footprint, we have decided to use solar panels to provide the hot water needs of our guests. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Pools are clean, food is good, staff are very friendly. Review collected in partnership with this hotel. The place is Bali inspired and the whole property area is wide. Staff acted like all these issues were normal. We reserved a water villa for roughly $500 USD per night. Thank you for taking time to write your review and share your feedback. Contributions should be travel related. also enjoyed the spa, a must after a tour, Over-priced rate, better options in the city for a reasonable price, This resort has access to the beach but quite overpriced for a spot not good for lounging and swimming. We booked because the photos, amenities and experiences they claim to offer looked nice online, but when we got there, everything except the pool and their one mediocre restaurant was closed and the entire resort was an unsightly, noisy construction zone. Please note that information on amenities, facilities, rates, and services may change without prior notice, so it is recommended to contact the hotel for confirmation prior to booking. Superb service!! Booking not found. LCD televisions come with cable channels. , Dear Mr./Ms. It was our great pleasure to have you with us. The most helpful contributions are detailed and help others make better decisions. We would be glad to welcome you back again here at Princesa Garden Island Resort and Spa! -The Management. Good location - show map. This is the version of our website addressed to speakers of English in the United States. Thank you for having taken the time to review your stay. nice seeing staffs smile and bow when they greeted you. The overall amenities here do not really match 5 stars but generally decent. Very Nice Accomodation and Good Service.. hope to be here again and enjoy the ameneties of the Hotel. Free private parking is provided. Here, detached from the places of bustling activity, one can completely break away from all their stresses and take that well-deserved luxury. Even the sheets and towels just felt wet. Check in was fast. Positives are the staff who are all very friendly. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We sincerely value your comments and consider them as our basis for further improvement in order to continually provide friendly and efficient service. Our team would like to express regret for falling short in our service which is far from the standards we are known for. See 1,021 traveler reviews, 1,759 candid photos, and great deals for Princesa Garden Island Resort & Spa, ranked #4 of 127 hotels in Puerto Princesa and rated 4 of 5 at Tripadvisor. The team strives to create memorable experiences to our guests and we are heartened that we have made your stay enjoyable in every aspect. Hi, Im arriving for my tonight reservation. I was waiting for my friend and decided to check out the bar when Cris noticed and recommended the local beer. Your appreciation certainly brightens up our day and inspires us to keep doing our best. We are pleased to know that you had a comfortable vacation with us and particularly enjoyed the pool, food and service that we give. becp202, Greetings from Princesa Garden Island Resort and Spa! Please know that I have forwarded your concerns with every department Moreover, it is always a special treat for us to learn of the wonderful time our valued guests had at our resort. The front desk helped me book a spa appointment the day of. Facilities . The staff are all friendly and polite. The chlorine-free pool is one of the most attractive features, measuring some 1640 square meters (5380 square feet) and crossed by a bridge. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Choose from our spacious suites, pool access rooms or the Water Villa located atop tranquil waters and indulge yourself. Fluffiest pillow, very relaxing stay. We are delighted that you like the resort's ambiance, staff and welcome amenity. I hope you could give us another chance to prove the quality of our service and make it up to you. Our room is big and spacious with balcony facing the pool and as well as the bathroom it is big too. Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate. Please try again later. Thank you to receptionist Eden and Manager AJ for making our stay memorable! At Princesa Garden Island Resort and Spa, you can look forward to a free roundtrip airport shuttle, a terrace, and a garden. The view is breathtaking especially in the morning. Booking.com. The 78 room resort centers on its Asian-themed architecture infused with a native touch, which blends in completely with the foliage surrounding the resort. Do not support this hotel group. We were greeted with welcome Non alcoholic drinks (delicious iced tea) during our check in. My family (of 4) stayed at the family suite that is so grand, we were in awe. You can literally step into the pool from your room! Booking.com does not accept responsibility or liability for any reviews or responses. The three restaurants are very varied. The staff were fantastic, always friendly and helpful. Help others make better decisions prices are the staff were fantastic, always friendly helpful! 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