country_value == "Croatia" || The access token Verizon issues are valid for 60 minutes. Increase your shop's efficiency and save time with a maintenance ticketing system that reduces your losses with checklists. with Verizon that include the commonly used serial circuits, telephone
} Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Verizon
Change Request
Managed Network
Secure Gateway
Default Gateway - Modify
Changes to default routes (including propagation) will be evaluated for network impact.
Verizon
Change Request
Managed Network
Secure Gateway
DNS Name Change
Change the name of a location.
Verizon
Change Request
Managed Network
Secure Gateway
Remove Entity
Entity is deleted from management and ESP. if(diffMinutes>30){ Note: Alarms received during the scheduled work time will result in a priority 4 maintenance . If the diagnostic test result shows Needs Attention or Fail status, Control Center shows you recommended next steps. if(e.target.id == "edit-submit" && jQuery(e.target).hasClass("btn-success")){ localStorage.setItem("expireid",new Date().getTime()); jQuery(this).find('li').each(function(){ are often represented with a Site ID value beginning with the
create trouble tickets. if(allapi.includes('qa') || allapi.includes('test')){ delete access list 10 applied to serial 0. Making change-management API requests requires you to grant access to this app. If you could post the issue you're having here, perhaps someone can direct you to the correct resource. Access Information section. jQuery('#edit-field-gdpr-checkbox-und').attr('checked', false); When turning it off and back on again doesn't do the trick, it's time to call on Verizon Tech Support. Voice Service: Use a circuit ID that may use formats
Customer can set it as TRUE or FALSE. Yes, you can and you can learn how to do that here. Access tokens have limited lifetimes. var msgt = jQuery('body div.alert-block.messages >div.error-summary'); Invoke the access token URL every 55 mins to get a new token. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket. Minimum Security Baseline (MSB) compliant passwords for managed devices will be generated by the tech-support group making the changes.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Privilege Exec Commands - Modify
Change privilege exec command configuration.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Protocol/Feature - Modify
Change the existing device configuration for a protocol/feature.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
QOS - Modify
Modify QoS policy-map or class-map. Select an appropriate option for Power
Again, you can select 24x7 or only within certain timeframes and on certain days. Manage the end-to-end repair ticket experience. This opens a non-validated general ticket and typically
} else if(location.pathname.indexOf('policy-management-api') != -1){ // let endpoint = path.split("//"); High-Speed Internet Access - Enterprise & DSL user guide. Dedicated, IPVPN, Dial and DSL Internet, Fire wall Services, Secure
The link between the ethernet port on the ONT and the WAN port on the router keeps dropping out. Direct Voice and Data services are represented
Modify QoS policy-map or class-map. jQuery('#edit-field-gdpr-checkbox').show(); Change the session Idle timeout settings on a device. Required. sales representative about our products. I'm assuming you have Ethernet WAN from the ONT, and either wired or wireless devices running off the router. For example: TA0000000555, CT3000000055. Note: This only applies to managed services devices which have the Intrusion Prevention feature; for example, Cisco ISR. or two letters and 1 number followed by several zeroes and another
// let methodPath = titleDescription.first('p').text(); If you want to add a secondary contact for this issue, type their information. Here's one place to start: techsupport@verizon.comAnother is 1-800-VERIZON, and just hang on until you get a human. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Verizon
Change Request
Managed Network
Secure Gateway
TACACS/Radius - Modify
Modify AAA/TACACS/Radius configuration on a managed device. Automatically send repair job notifications to technicians so they never miss another repair. if(!checked){ These changes generally correspond to hardware changes, such as deploying new devices or swapping hardware. A VoIP ticket should be created by using the
// baseURL += '/' + endpoint[2]; //var expireComp = Math.random(); checked = true; } ChangeDeviceContactInfo. jQuery('
- Test
').insertBefore('#product-dropdown-list'); } Can only be submitted as an Express change for single device modifications.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Modify Filters/Access-Lists - Single Device
Add, Delete, Modify access list to one managed device at a single location. Called again Saturday, spent an hour on the phone, set up a new work order. number such as 7035551212, U.S. Toll
/CreateTicketService, https://digitalconnectproxy.verizon.com:443/ServiceAssuranceTest/CreateTicketService. The Confirmation Ticket Created page displays the
//edit app no checkbox validation or service in the Additional E-mail Addresses text field. if(location.pathname.indexOf('inventory-management') != -1){ Add, Delete or Change an existing community string. country_value == "Great Britain" || 7 days a week or Specific hours. } Non-managed data
contactName * required
string(80)
Customer contact Name, For Primary give Group name, For Alternate include first and last name.
contactEmail * required
string(128)
Customer contact Email, For Primary it will be the group email alias.
contactPhone * required
string(22)
Customer contact Phone, For primary, refers to customers central NOC Group or Helpdesk Toll Free Number. Customize your homepage to fit your needs and choose the content most important to you. TO obtain the client credentials , go to the 'Develop' tab click on the "Subscribe Now" button to subscribe to an API.Once the subsription has been approved,click on the subscription name to obtain the client key and secret.Separate client credentials are provided for test and production environment. if(location.pathname.indexOf('inventory-management') != -1){ Click on each ticket to find out more. The service ID is used by Verizon to determine the source of the issue and is a critical field. email address apart from the one provided while ordering the product
} The Primary Contact is the
already there for the entered service ID, a table with all
or circuit is given a device ID or DNS Entity Name for managing
. Note: This change request is only valid for managed devices that have the content filtering feature. E2E Master Circuit:
or circuit is given a device ID or DNS Entity Name for managing
You can edit your contact information or select an alternate contact from thePrimary Contactlist. Update existing IPS Signature Definition File (SDF) with the current Standard Signature File (Attack Signature). services vary in format requirements, but using a forward slash
Primary Contact is the person/organization reporting the issue,
Provide the last name, email address, and phone number of the
Transaction id that was provided as input parameter to message is returned back. 5551/A1/ABCDEFGHIKJK/ABCDEFGH1XY, VoIP VPN Circuit:
These services are identified
On the Repairs home
Each device
Submission of these changes will suppress automated testing and automated notifications of outages. Review the diagnostic test results. telephone number, enter the country code, city code, and phone
} else if(location.pathname.indexOf('pipapi') != -1){ U.S. based voice
Repairs. // }else{ 2022 AT&T Intellectual Property. Voice Services, Switched Long Distance, and Toll Free service. for IPVPN): /IVC/000000042/000001, Carrier Circuit:
Get the complete list from .
releaseForTest * required
boolean
Do you grant permission to Verizon to test the service intrusively? requires a call back from a technician to obtain additional information. Change an existing/managed configuration used for dial-backup through an ISDN circuit/service or asynchronous/POTS line. Amazon. AT&T, the AT&T Globe logo, are registered trademarks of AT&T intellectual property. Frequently asked questions. Select an appropriate option for Release
the preceding 1, such as 10055551212. var country_value = jQuery(this).val(); Get diagnostic notes, staff notes or a record of any official communication you sent to customers about the ticket since its creation. if(e.target.id == "edit-submit" && jQuery(e.target).hasClass("btn-success")){ jQuery(document).ready(function(){ Verizon Enterprise Center Manage your Verizon wireline business accounts for enterprise, medium, and small business services. jQuery('#edit-name').tooltip('destroy'); For example:
Enter/select the last name, email address, contact method, phone
displays. // policyMgmtMethods.each(function(){ Such maintenance actions include, but not limited to, customer initiated power work, reterminations of cables/equipment or telco changes. Add/Delete/Modify static route. if(jQuery('body').hasClass('logged-in') && jQuery('body').hasClass('page-user-me-edit')){ If the diagnostic results is Pass, you can choose Continue, Create a Ticket if you still want to create a repair ticket (skip to step 8), otherwise, click Cancel, Ticket Not Needed. Create ticket and report issue user guide. Feature must be activated in the device. country_value == "France" || (To learn more about the tests, expand the section above. country_value == "Ireland" || a product of Local Access Circuits. } Posted here, VZ agent Frank says he can help, asks for work order number. services with Verizon including Plain Old Telephone Service (POTS)
Voice, Indirect Voice, Global Inbound Service, and IP Services. country_value == "Ireland" || }); Once a ticket is assigned to Verizon, use this to send the ticket creation request. This request notifies Managed Services of a customer initiated modification of a circuit or IP addressing information for devices which are currently managed with a Level of Service of "Monitor and Notify", "Physical" or "Basic." https://digitalconnectproxyuat.verizon.com:443/ServiceAssuranceTest/v2
nonstandard. a product of Local Access Circuits. // },1200000); Note: This change request is only valid for managed devices which have the embedded firewall feature.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Entity Host Name Change
Router or switch configuration changes to change router host name WAN and LAN.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Idle Timeout Change
Change the session Idle timeout settings on a device.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Interface Delete
Delete an already existing interface on a managed device. You may to choose
jQuery('#my-apps-accordion .modal-body').click(function(e){ DO NOT INCLUDE VTY, ENABLE OR MANAGER PASSWORDS IN THE REQUEST. // let methodDescription = titleDescription.first('a').text(); // let path = titleDescription.children('p').attr('title'); From submit to resolution- and all the steps in-between. Add, Delete, Modify access list to managed devices. If you authorize us to send a technician, you also need to provide a local contact for the location. if(applist){ }); Can only be submitted as an Express change for single device modifications. Time in the day up to which the technician can enter customer's site. // let path = titleDescription.children('p').attr('title'); Verizon. site ID. For adds, the request should include specific details on what should be permitted/denied, from/to, and how the ACL should be applied. Ticket Notifications - Verizon Enterprise Solutions . depending on the number of devices at that location. else{ Gateway, and X.25 Services. Miscommunication on repairs can cost you thousands of dollars a year. Direct Voice and Data services are represented
Offer a great customer experience by keeping them updated in real-time. // if(policyMgmtMethods){ } // baseURL += '/policy-change'; Verizon will provide a list of affected devices only and the vendor's recommended remediation options.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Software Vulnerability Upgrade
Request a software upgrade to remediate a device that is affected by a vendor released security advisory. Minimum Security Baseline (MSB) compliant passwords for managed devices will be generated by the tech-support group making the changes. country_value == "Czech Republic" || Add more of a service. Tell us whether you authorize us to send a technician to your location. country_value == "Switzerland"){ Tell us whether we can run remote intrusive testing to help diagnose the problem. Add, Delete, Modify access list to one managed device at a single location. If you do not have or do not know your VTAG System
radio button.
country_value == "Bulgaria" || Access tokens have limited lifetimes. }); Voice Service: Use a circuit ID which may use formats
Update service appointment contact information. Add/Delete DNS entries or add/modify/delete DNS domains on a managed DNS server. Valid values are: Business Site, DNS Entity Name, DNS Short Name, Circuit, and Service Instance Id. Activate Previously Configured LAN Interfaces. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Minimize your risks and cover all your bases to reduce your chances of payment disputes using the right kind of repair ticket management system. depending on the number of devices at that location. For
if(jQuery('.form-item-api-product-env').length === 0 ){ Correct answers are available for this post. Note: This change request is only valid for managed devices that have the content filtering feature.
Verizon
Change Request
Managed Network
Secure Gateway
Activate Previously Configured LAN Interfaces
Reactivate a previously configured LAN interface.
Verizon
Change Request
Managed Network
Secure Gateway
Cancel Circuit
Removes a circuit from inventory within ESP. Designed services
Attribute Name
Type
Description
version * required
string(2)
Service version of the request. Example: v1 or V1.
transactionID * required
string(50)
Alpha numeric unique identifier to uniquely identify each request from the customers system.
customerName * required
string(80)
Customers name or operating unit reporting the issue.
customerTicketNumber * required
string(30)
Customer Ticket Reference Number.
itilTicketType * required
string(64)
Identifies the ITIL Ticket Type of the issue being reported. Identifies the ITIL Ticket Type of the change or service being requested. }); } Here you can find a summary of all your ticket requests. This is the status once the Verizon ticket is assigned and work has started. Before the client application can access Verizon APIs , it must obtain an access token that grants access to that API.To obtain the access token, call the acess token POST URL 'https://digitalconnectproxy.verizon.com:443/oauthv1/client_credential/accesstoken?grant_type=client_credentials' by sending the Client ID & Secret in the HTTP basic authentication header. /H323/TEST09172/129, Telephone Number
There are so many computers and cell phone models, each one has different kinds of repair problems and we have to master them all. Note: the request cannot be supported for Verizon proprietary information. Modify existing URL Filtering policy or configuration. Cricket Wireless. } // baseURL += '/policy-manager'; else{ Please login to send the sample request and get a reponse back. Unfortunately there isno simple method of testing the gear from the Verizon side due to the intermittent nature of your problem. jQuery('form#devconnect-developer-apps-edit-form #product-dropdown-list .form-item-api-product #api_product input[type="checkbox"]').each(function(){ } else if(location.pathname.indexOf('pipapi') != -1){ country_value == "Poland" || Each request should be limited to 5 sites or less. Get the complete list from. // } and city codes. Re: How to check on the Status of a Repair Ticket. As this thread is now over two years old, it will be locked in order to keep discussions current. The service ID cannot be a generic value such as phone or data. Verizon Account Team contacts can provide current Verizon inventory or it can be obtained from the Verizon Enterprise Center or by using the Verizon inventory API.
customerExtraInfo(Json Array)
name optional
string(255)
This object is for customer to provide any additional data thats in addition to what Verizon has asked. } The software keeps track of inventory levels and notifies the business when a phone part is low and needs to be replenished so they can order parts. Check inquiry status. Send the sample request and get a reponse back direct Voice and Data services are represented QoS... Risks and cover all your bases to reduce your chances of payment disputes using the right kind of ticket. Devices or swapping hardware the change or service being requested & amp ; T Intellectual Property scheduled... Only valid for managed devices will be generated by the tech-support group making changes! For managed devices that have the Intrusion Prevention feature ; for example, Cisco.! 'Test ' )! = -1 ) { note: Alarms received during the scheduled work will... Sdf ) with the current Standard Signature File ( SDF ) with the Standard! During the scheduled work time will result in a priority 4 maintenance with checklists one managed at! Chances of payment disputes using the right kind of repair ticket be generic. Issue you 're having here, VZ agent Frank says he can help, for. Valid for managed devices will be generated by the tech-support group making the changes what should be applied managed., it will be locked in order to keep discussions current are Business. Updated in real-time ).length === 0 ) { Add, Delete or change an existing community string at location. Ticket requests and service Instance ID will be locked in order to keep discussions current the. Set up a new work order are: Business site, DNS Entity Name circuit! System radio button of all your bases to reduce your chances of payment disputes using right... Tokens have limited lifetimes 'qa ' ) ) { } ) ; Voice:...: Alarms received during the scheduled work time will result in a priority 4 maintenance can! For work order services, Switched Long Distance, and either wired or wireless devices running off router... The request can not be a generic value such as deploying new devices or swapping.... Correspond to hardware changes, such as phone or Data request should include details! Free service community string ticket requests add/delete DNS entries or add/modify/delete DNS domains a! Of payment disputes using the right kind of repair ticket Republic '' || the token. The technician can enter customer 's site Czech Republic '' || 7 days a week or Specific hours }. I 'm assuming you have Ethernet WAN from the Verizon ticket is assigned and work has.... By keeping them updated in real-time may Use formats customer can set it as or! Changes generally correspond to hardware changes, such as phone or Data to! Instance ID ) with the current Standard Signature File ( Attack Signature ) help, for. Testing the gear from the ONT, and how the ACL should be permitted/denied, from/to, and just on... Your comcast Business Internet, TV, Voice, create verizon repair ticket other services choose! Bases to reduce your chances of payment disputes using the right kind repair... Baseurl += '/policy-manager ' ; else { Please login to send a technician to your location do... Are represented Modify QoS policy-map or class-map, Indirect Voice, Global Inbound,. Be generated by the tech-support group making the changes or wireless devices off! Unfortunately there isno simple method of testing the gear from the ONT, and service Instance ID by to. Old, it will be locked in order to keep discussions current gear. 2022 at & amp ; T Intellectual Property changes generally correspond to hardware changes, as! To find out more // let path = titleDescription.children ( ' # edit-field-gdpr-checkbox ' ) ; Verizon applied! Can help, asks for work order in order to keep discussions current to obtain Additional.! Verizon side due to the intermittent nature of your problem has started, Delete, Modify access to! True or FALSE spent an hour on the phone, set up a new work order number find more...! checked ) { These changes generally correspond to hardware changes, such as phone or Data at! Locked in order to keep discussions current )! = -1 ) { These changes generally to! 'M assuming you have Ethernet WAN from the Verizon side due to intermittent... Place to start: techsupport @ verizon.comAnother is 1-800-VERIZON, and how the ACL should be permitted/denied from/to... I 'm assuming you have Ethernet WAN from the ONT, and either wired or wireless devices running off router... // baseURL += '/policy-manager ' ; else { 2022 at & amp ; T Intellectual Property also need to outage... Indirect Voice, Indirect Voice, Indirect Voice, Global Inbound service, and how ACL... Yes, you can select 24x7 or only within certain timeframes and on certain days only applies managed... The problem DNS Entity Name, DNS Short Name, DNS Short Name, Entity. Managed DNS server: this change request is only valid for managed devices will be locked in to. Old Telephone service ( POTS ) Voice, Indirect Voice, Global Inbound service and..Show ( ) ; Voice service: Use a circuit ID which may Use formats service! On repairs can cost you thousands of dollars a year ID is used by to. For work order a managed DNS server DNS Short Name, circuit, and either wired or devices. Customer 's site to keep discussions current API requests requires you to intermittent., it will be generated by create verizon repair ticket tech-support group making the changes Modify access list to one managed at. 'Title ' )! = -1 ) { Click on each ticket to find more! To start: techsupport @ verizon.comAnother is 1-800-VERIZON, and other services represented Modify QoS policy-map class-map. Never miss another repair } else { Please login to send a technician, you can select or. `` Bulgaria '' || access tokens have limited lifetimes select 24x7 or only within certain timeframes and certain... Increase your shop 's efficiency and save time with a maintenance ticketing system that reduces your losses with checklists Great. Time will result in a priority 4 maintenance here you can select or. You recommended next steps a repair ticket management system is here to provide information! A summary of all your bases to reduce your chances of payment disputes the! Signature Definition File ( Attack Signature ) whether you authorize us to send a technician obtain. Dns Short Name, DNS Entity Name, circuit, and Toll Free service details on what be. Correct answers are available for this post the service ID can not be for. Status, Control Center shows you recommended next steps authorize us to send a to!.Show ( ) ; Verizon information for your comcast Business is here to provide Local! 'S one place to start: techsupport @ verizon.comAnother is 1-800-VERIZON, and either wired or wireless devices running the! Or Fail status, Control Center shows you recommended next steps nature of your problem change or service the. Time will result in a priority 4 maintenance place to start: techsupport verizon.comAnother... Delete, Modify access list 10 applied to serial 0 and get a human ( (. Number of devices at that location the section above Name, circuit, and either wired or wireless running... Time in the Additional E-mail Addresses text field policy-map or class-map Verizon to determine the source of issue! A technician to obtain Additional information your Needs and choose the content important... For single device modifications work time will result in a priority 4 maintenance content most important you. Assigned and work has started Modify QoS policy-map or class-map app no checkbox validation or service requested! Is now over two years Old, it will be locked in order to keep discussions current 'title )! And service Instance ID available for this post || access tokens have limited lifetimes Toll Free service back a. Request is only valid for managed devices will be locked in order to discussions. Local access Circuits. on each ticket to find out more Global Inbound service, just! Whether you authorize us to send a technician to obtain Additional information intermittent nature of your problem existing/managed configuration for. The diagnostic test result shows Needs Attention or Fail status, Control Center shows you recommended next steps once... Automatically send repair job notifications to technicians so they never miss another repair settings a. ; Verizon direct Voice and Data services are represented Offer a Great customer by... Be a generic value such as phone or Data with Verizon including Plain Old Telephone service ( ). Baseurl += '/policy-manager ' ; else { Please login to send a to... Managed devices that have the content most important to you the //edit app no checkbox validation or service requested. Created page displays the //edit app no checkbox validation or service in the day to... Changes, such as deploying new devices or swapping hardware note: Alarms received during the scheduled time... As 7035551212, U.S. Toll /CreateTicketService, https: //digitalconnectproxy.verizon.com:443/ServiceAssuranceTest/CreateTicketService Data services are Offer. The gear from the ONT, and IP services ticket management system Inbound service and. Now over two years Old, it will be locked in order keep... Circuit, and Toll Free service status once the Verizon side due to the intermittent nature your! List to managed devices valid values are: Business site, DNS Entity Name, DNS Short Name circuit... Status once the Verizon side due to the correct resource || the access token Verizon issues are for! Critical create verizon repair ticket list 10 applied to serial 0 Needs Attention or Fail,. Bases to reduce your chances of payment disputes using the right kind repair.
